Symmetra Firmware Upgrade

[Anonymous user]

Hello all,

I just upgraded the firmware on the network interfaces for my PDU's and for the UPSes, and everything appears fine, but there appears to be another upgradeable firmware for the UPS itself. The "about" section shows:

Firmware Revision: 213.143.W

Is that an end-user upgradeable firmware, or should I disregard?

Thanks in advance!

[Erasmus_apc]

If you are referring to a single phase Symmetra (LX, Power Array, 6 KVA Rackmount), this is definitely not a user upgradeable firmware. It is a base firmware revision internal to the system, not to the network card(s). If you have a larger three phase system, please clarify the model # and I can doublecheck.

[Anonymous user]

Thanks for the reply; you had it right, it's a single phase Symmetra 6 KVA Rackmount. Do I need to worry about that firmware being out of date, and is that something that yearly PM would address?

- Dion

[BillP]

can you tell us what firmware version you do have? depending on the age and firmware revision, an APC field service engineer may recommend that you upgrade them but it is not always necessary. they would look into this for you though on a PM visit and let you know the best course of action.

[Anonymous user]

Absolutely, here's all of the info (minus the Serial#) from the "About" section on the UPS' web page:

Model: Symmetra RM 6000
Firmware Revision: 213.143.W
Manufacture Date: 09/21/06

[BillP]

hm that firmware itself cant be updated as Erasmus mentioned and the number we are actually looking for is different. it should be located under the Intelligence Module information and look similar to this:

Main Intelligence Module (MIM)
Module Status: On & OK
Serial Number: CD1234567890
Manufacture Date: 07/14/06
Firmware Revision: 143*
Slave Firmware Revision: 226

this is the firmware we are looking for. the other firmware version is a little different - it would take too long to explain/type.

[Anonymous user]

Oh...sorry! I dug a little deeper and found it:

Main Intelligence Module (MIM)
Module Status:
Status Good On & OK
Serial Number: JD0639009905
Manufacture Date: 09/21/06
Firmware Revision: 143
Slave Firmware Revision: 226
Hardware Revision: NA
Model Number: NA

Redundant Intelligence Module (RIM)
Module Status:
Status Good On & OK
Serial Number: NA
Manufacture Date: NA
Firmware Revision: 226
Slave Firmware Revision: 226
Hardware Revision: NA
Model Number: NA

[BillP]

haha its okay 😉 you are only one firmware revision behind the latest. we have 143 and then 157 i believe. 157 just started shipping recently so i wouldnt worry about it too much.

[Anonymous user · Accepted solution]

Thank you very much for your help, and thanks to each of you for responding!

- Dion