StartServiceControlDispatcher Failed!

[Anonymous user]

On a Dell server running Windows 2012 R2, APC 1000

Powerchute was running ok until I tried to install a newer version

I uninstalled the old version, installed the latest JRE version 1.8.0_161

Still get same error

[BillP]

Hi,

Sorry for the inconvenience. What PowerChute are you installing? PowerChute Business Edition or PowerChute Network Shutdown and which version?

[Anonymous user]

Business Edition - we are a small non-profit with a single server

[BillP]

Hi,

if you are comfortable with editing the registry please review Schneider Electric FAQ FA159894. Please verify that all attributes of any version have been removed. 

[Anonymous user]

I checked all the Registry settings and found no entries for Power chute

I rebooted, installed Power Chute Business Edition AGent 9.5.0 and the JRE configuration Tool 1.8.0_171, rebooted again and checked Task Manager

APC PBE Agent is running but I can't get the console to see power status and logged events

[BillP · Accepted solution]

Hi,

The 9.5 Agent is not compatible with older versions of PowerChute Server and Console. To access the Agent open a web browser and enter the system ip address :6547 Example https://192.168.1.10:6547 (6547 is the port PowerChute uses) Another option is to enter https://Domain Name:6547 or if you are on the system the Agent is running on you can enter https://127.0.0.1:6547. When first opening the web interface you may be warned the connection is not secure. You should proceed to the page and log in.