Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner

SmartUPS RT 3000 not change status after power failure

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • SmartUPS RT 3000 not change status after power failure
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5022
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All
Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
gioklr_apc
Crewman gioklr_apc
Crewman

Posted: ‎2021-07-01 12:42 AM

0 Likes
4
363
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 12:42 AM

SmartUPS RT 3000 not change status after power failure

This was originally posted on APC forums on 10/6/2011


Hi all,
I've a SmartUPS RT 3000 ad powerchute 9.01. I can connect to power unit
in Simple Mode on /dev/ttyS0 and to see in log "Connection Established"
The problem is that when I simulate power failure, the state of UPS
remain in "On line" and so no action go on !
It seems that PowerChute can see device but can't comunicate with
UPS .... and so can't recognize "power Failure"..

UPS model: SmartUPS RT3000
Serial Cable model (provided by APC): 940-1525A
OS: Linux RedHat enterprise 5

Thanks in advance,
Gianni

Message was edited by: gioklr

Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
gioklr_apc
Crewman gioklr_apc
Crewman

Posted: ‎2021-07-01 12:42 AM

0 Likes
0
363
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 12:42 AM

This was originally posted on APC forums on 10/7/2011


No, I've only 940-1524A : I don't know if it is different from 940-1524.
In any case w'll try with 940-0024 but we must wait ... we are looking on the web for buy it !
I'll inform you on the response of it .
Thanks for your interest !

See Answer In Context

Reply
Share
Replies 4
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 12:42 AM

0 Likes
0
363
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 12:42 AM

This reply was originally posted by Angela on APC forums on 10/6/2011


when you installed PCBE, in what mode did you install it? did you have the software auto-detect your UPS? it seems like you somehow installed this within simple signaling mode and it should be in smart. do you see any status info within PCBE like input voltage or battery capacity?


can you tell us what you see when you login to the powerchute agent and click on server shutdown->system settings?

Reply
Share
gioklr_apc
Crewman gioklr_apc
Crewman

Posted: ‎2021-07-01 12:42 AM

0 Likes
0
363
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 12:42 AM

This was originally posted on APC forums on 10/6/2011


Hi,first of all
thanks for your answer.
Yes , I tried "smart" connection, but it didn't work at all: In this connection
mode PCBE didn't identify the UPS (it mark UPS as Unknown)
In attach you can find the screenshot of "System Setting" page.

We are thinking to change cable: in readme file they suggest 940-0024 or 940-0020
...but i'm not sure this fix the problem !

This is wath I've done after ...
American Power Conversion
PowerChute Business Edition Agent Configuration Utility
------------------------------------------------------------

Username

poweruser
Password
>
Would you like to change the current username? (Yes or No)
No
Would you like to change the current password? (Yes or No)
No
Select the Signal Type
[1]: Smart
[2]: Simple
[3]: SMX, SMT, SURTD (Smart Signalling)
1
Select the serial port
[1]: /dev/ttyS0
[2]: /dev/ttyS1
[3]: Other
1
Signal Type: Smart
Share UPS: No
Serial Port: /dev/ttyS0

Are the UPS settings correct? (Yes or No)
Yes
Start PowerChute Business Edition Agent? (Yes or No)
>
Yes
PowerChute Business Edition started.

..in second attach file (ups_02.jpg) there is the unknown UPS system !


Thanks,
Gianni

Message was edited by: gioklr

Attachments
Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 12:42 AM

0 Likes
0
363
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 12:42 AM

This reply was originally posted by Angela on APC forums on 10/6/2011


940-0024 is what you need or even 940-1524 (15 foot version).

we definitely need to be using smart signaling so somehow it is going to simple. so let's force it to smart and then make sure you do NOT use the 940-0020 because thats simple signaling only. do you have a 940-0024 or 940-1524 black cable? the 20 cable is gray.

Reply
Share
gioklr_apc
Crewman gioklr_apc
Crewman

Posted: ‎2021-07-01 12:42 AM

0 Likes
0
364
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 12:42 AM

This was originally posted on APC forums on 10/7/2011


No, I've only 940-1524A : I don't know if it is different from 940-1524.
In any case w'll try with 940-0024 but we must wait ... we are looking on the web for buy it !
I'll inform you on the response of it .
Thanks for your interest !

Reply
Share
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc