SmartUPS 750 - PowerChute Business - Win10 and 64bit

Anonymous user · ‎2021-06-29

Ok - I have run PowerChute Business on this SmartUPS for several years. I went to use it and thought I had simply forgotten my password. I then followed the guideline to uninstall/reinstall PowerChute Business, I have the CD for V8.5.1. That reinstallation went ok, and the UPS system was found on the USB. But, I still could not use the Agent to connect. It did not respond when I entered the user name/password just configured. I noted the following

NOTE: The PowerChute Business Edition web interface requires the Sun Microsystems 1.4.2 32-bit JVM or higher plug-in for your 32-bit web browser. 64-bit web browser or JVM is not supported.

This is a 64bit system, running Wni10.

I then downloaded Version 9.2 and attempted to update - it gets to an unable to locate UPS then gives an option if the UPS has a DB9 or RJ11 connector. My SmartUPS is USB connected. The update fails at this point, trying either DB9 or RJ11 results in failure.

Why should it be so hard ? What am I doing wrong?

BillP · ‎2021-06-29

Hi,

Uninstall the 8.5.1 version then run the 9.2 installer. If the UPS is not automatically discovered select DB9 if the Smart-UPS is a SU, SUA model. If the Smart-UPS is a SMT, or SMX model select RJ45. You can also run the PowerChute Agent installer and skip the initial auto discovery. See FAQ FA159703 and review the attached video.

See Answer In Context

BillP · ‎2021-06-29

Hi,

Uninstall the 8.5.1 version then run the 9.2 installer. If the UPS is not automatically discovered select DB9 if the Smart-UPS is a SU, SUA model. If the Smart-UPS is a SMT, or SMX model select RJ45. You can also run the PowerChute Agent installer and skip the initial auto discovery. See FAQ FA159703 and review the attached video.