Smart-UPS RT 5000 XL: A battery bus soft start fault no longer exists

[Anonymous user]

Hi,

I am receiving below alert  Smart-UPS RT 5000 XL: A battery bus soft start fault no longer exists.?

Could any one let us know about it.

[BillP]

can you post the entire data.txt and event.txt log so we can get a better understanding of what is happening with the UPS?

these logs can be downloaded via FTP from your network management card where the alerts are coming from. instructions are in our knowledge base (FAQ) in article ID FA156131.

[Anonymous user]

Hi Angela,

I have a Smart-UPS X 3000 with the same error:

  Critical Alarm 1 Critical Alarm Present

◾Battery Bus Soft Start Fault

And the status look good:

***

Status Smart-UPS X 3000

Last Battery Transfer: None

Internal Temperature: 22.3°C

Runtime Remaining: 2hr 6min 20sec

UPS Input    

Input Voltage: 240.0 VAC @ 50.1 Hz 

UPS Output  

Output Voltage: 240.0 VAC @ 50.1 Hz

Load Current: 0.8 Amps

Output VA: 6.9 %

Output Watts: 7.6 %

Output Efficiency: 87.6 %

Output Energy Usage: 1410.85 kWh

Battery Status  

Battery Capacity: 100.0 %

Battery Voltage: 53.9 VDC

Num of External Batteries: 0 

***

Can you help me to fix this issue? Thank you in advance.

Regards,

Vuong

[BillP]

Your UPS and the original poster's UPS are different models. on SURT, sometimes this can be related to a bad battery but on SMX it is generally a hardware fault.

Could you provide the log files I requested from the original poster? I'll take a look and see if anything else jumps out at me.

[Anonymous user · Accepted solution]

01/25/2015	10:40:20	System: NTP update successful.
01/24/2015	10:40:15	System: NTP update successful.
01/23/2015	19:57:33	UPS: In bypass in response to an internal hardware fault.
01/23/2015	19:57:33	UPS: A battery bus soft start fault exists.
01/23/2015	10:40:11	System: NTP update successful.
01/22/2015	10:40:06	System: NTP update successful.
01/21/2015	10:40:01	System: NTP update successful.
01/20/2015	10:39:56	System: NTP update successful.
01/19/2015	10:39:51	System: NTP update successful.
01/18/2015	10:39:47	System: NTP update successful.
01/17/2015	10:39:42	System: NTP update successful.
01/16/2015	10:39:37	System: NTP update successful.
01/15/2015	10:39:32	System: NTP update successful.
01/14/2015	10:39:27	System: NTP update successful.
01/13/2015	10:39:23	System: NTP update successful.
01/12/2015	10:39:18	System: NTP update successful.
01/11/2015	10:39:13	System: NTP update successful.
01/10/2015	10:39:07	System: NTP update successful.
01/09/2015	14:01:43	UPS: passed a self-test.
01/09/2015	14:01:34	UPS: Started a self-test.
01/09/2015	10:39:03	System: NTP update successful.
01/08/2015	21:12:25	UPS: The power for switched outlet group 3, Outlet Group 3, is now turned on.
01/08/2015	21:12:25	UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on.
01/08/2015	21:12:25	UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on.
01/08/2015	21:12:23	Environment: Restored the local network management interface-to-integrated Environmental Monitor (Universal I/O at Port 1) communication.
01/08/2015	21:12:23	UPS: Restored the local network management interface-to-UPS communication.
01/08/2015	21:12:01	System: Network service started. IPv6 address FE80::2C0:B7FF:FE5B:4AE3 assigned by link-local autoconfiguration.
01/08/2015	21:11:57	System: Network service started. System IP is 156.127.161.248 from manually configured settings.
01/08/2015	21:11:51	System: Warmstart.