SmartUPS 2200XL wrong wattage in gapcmon??

[Anonymous user]

Hi All

I put new batteries in two weeks ago to correct the all flashing battery graph and it didn't fix it so today I ran the calibration and it seems to be taking, that's one problem fixed but I noticed it's not reporting the wattage correctly.

DATE     : 2017-03-01 12:02:06 -0800  
HOSTNAME : localhost.localdomain
VERSION  : 3.14.12 (29 March 2014) redhat
UPSNAME  : localhost.localdomain
CABLE    : USB Cable
DRIVER   : USB UPS Driver
UPSMODE  : Stand Alone
STARTTIME: 2017-03-01 11:14:27 -0800  
MODEL    : Smart-UPS 2200 RM XL
STATUS   : ONLINE
LINEV    : 116.6 Volts
LOADPCT  : 58.5 Percent
BCHARGE  : 66.0 Percent
TIMELEFT : 9.0 Minutes
MBATTCHG : 5 Percent
MINTIMEL : 3 Minutes
MAXTIME  : 0 Seconds
OUTPUTV  : 116.6 Volts
SENSE    : Low
DWAKE    : -1 Seconds
DSHUTD   : 180 Seconds
LOTRANS  : 106.0 Volts
HITRANS  : 127.0 Volts
RETPCT   : 0.0 Percent
ITEMP    : 23.8 C
ALARMDEL : 30 Seconds
BATTV    : 54.8 Volts
LINEFREQ : 60.0 Hz
LASTXFER : No transfers since turnon
NUMXFERS : 0
TONBATT  : 0 Seconds
CUMONBATT: 0 Seconds
XOFFBATT : N/A
SELFTEST : NO
STESTI   : 7 days
STATFLAG : 0x05000008
MANDATE  : 2006-04-22
SERIALNO : JS0617037870
BATTDATE : 2017-02-14
NOMOUTV  : 120 Volts
NOMBATTV : 48.0 Volts
FIRMWARE : 690.16.D USB FW:7.2
END APC  : 2017-03-01 12:02:59 -0800  

The problem is that gapcmon is reporting the wattage as 351 of 600 Watts. The ratio is about right since apcstatus reports load at 58.5 percent but why is it incorrectly reporting 600Watts instead of 2200?

[BillP]

We don't directly support gapcmon, but if you have the ability to terminal into the UPS using a serial connection we could verify whether or not the UPS is providing the proper data. You would need an APC Smart Signaling serial cable (#940-0024 or #940-1524) and a computer running a terminal app such as HyperTerminal. Given that your UPS is 10 years old and does not have upgradable  firmware, there would not be anything we could do if it is reporting incorrect data, but you would at least know that it is the UPS and not the software.

Either way, this is a cosmetic issue and would not affect the performance of the UPS.

[Anonymous user]

OK, Life is busy and I just got around to pulling that rack and installing the proper cable.

Now when I connect with the terminal it will respond SM (to Y)

J returns 013 - That's got to be wrong, 13 minutes on a fresh set of batteries?

1-1 returns PROG and 0 returns a battery contant of 65.

Can anyone tell me the correct Battery constant for an SUA2200RMXL3U?

Jeff

[Anonymous user · Accepted solution]

Hi All

I talked to Advanced Tech Support and my Battery Constant was supposed to be 81. I managed to change mine without bricking my unit and now my run time is 21 minutes which is more in line with what I expected. If you're not familiar with terminals, serial ports and RS232 I wouldn't recommend trying to change it yourself.

Thanks APC/Schneider - great customer service!

[hulubei]

Hello,

My SUA 1500VA is showing in PowerChute like being 3000RM. Of course, mine is having only 2 batteries, not 4. Hence, it will throw constantly battery error and also a strange 54.4v although it's not possible to get to this value from only 2 batteries.

Who can help me to make up with his mind and think at itself in the proper way like being an 1500 VA unit instead of 3000VA.