Smart-UPS plus NMC AP9630 set DHCP also RESET NMC that continues undiscovered on my LAN and by APC w

[BillP]

This question was originally posted by John on APC forums on 8/21/2018

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Smart-UPS plus NMC AP9630 set DHCP also RESET NMC that continues undiscovered on my LAN and by APC wizard v5.0.3. APC Parachute 3.02 fails to install Windows 10 run as an administrator set compatible Windows 7.

ANY HELP HERE IS APPRECIATED.

SMT1000RMI2U

Firmware: UPS 09.3 ID:18

NMC IP Address 10.66.72.90 (when received)

NMC Model: AP9630

Hardware Version: 05

NMC MAC: 00:c0:b7:55:26:86

Smart Slot FW: Sumx v5.1.3, AOS v5.1.3, Boot Mon v1.0.1

[BillP]

This reply was originally posted by Bill on APC forums on 8/21/2018

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Hi,

PowerChute Personal Edition 3.0.2 is not compatible with SMT1000. The correct software is PowerChute Business Edition. The latest version is 9.5 and it is available on APC.com. 

As for the NMC can you access it using the serial cable? Part number 940-0299 The cable is 9 pin serial to bottle jack. if you can I suggest logging in and checking the statue of the network connection. You should for the stat something similar to  P+, N4+, N6+, A+

[BillP · Accepted solution]

This reply was originally posted by John on APC forums on 8/21/2018

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Thanks, You are a star PowerChute Business Edition v9.5 installed Satisfactory your help here is very much appreciated