Smart-UPS not found after upgrade Management Card 2

[Anonymous user]

Hello,

After an upgrade of a Network Management Card 2, the GUI reports 'No UPS Found' (tech details underneath) 
The following actions didn't resolve the issue:

1. Shutdown UPS and power disconnect.
2. Reset to Factory Defaults
3. Remove NMC and repeat 1. and 2.

With the NMC removed and an USB-cable connected, I tried to run Firmware Upgrade Wizard 4.1.1. Unfortunately, the software reported I had to use a serial cable. There is no serial interface on the UPS, nor on my laptop.  

Can anyone help me please?

Thanks, Koen.

UPS: SMT1500I UPS firmware 06.05
Management Card: AP9631CH. Bootmon 1.08, se 6.5.0, aos 6.5.0 

[BillP · Accepted solution]

Hi, 

The firmware should be SUMX6.5 You can download the firmware from this link 

http://www.apc.com/us/en/tools/download/download.cfm?sw_sku=SFSUMX650&software_id=MFOI-APKQJS&family...

[Anonymous user]

This solved my problem. Thank you very much.