Smart-UPS SRT 5000

[Anonymous user]

Hi all, I have an APC Smart-UPS SRT 5000 SRT5KRMXLI which keeps on alarming with the following message: The battery is not installed properly / The battery is now installed every minute. what can it be?
Thanks for the support

[BillP]

Hi Antonio

Are you able to download the full log file from the NMC and attach it?

You can get download the logs by going to About / Support and then click on Generate Logs and then Download

Thanks

Matt

[BillP · Accepted solution]

Hi Antonio 

Thank you for that.  The quickest way to resolve this is if you could contact our Customer Care Team on +39 011 407 3333 or by filling out this Contact Form.

Regards

Matt