Smart-UPS SRT 5000 The output power is turned off

[Anonymous user]

Hello all!

13 Nov install UPS, 1 week it work and 20 Nov it start turned off by himself. In logs i see:

11/21/2015	04:08:10	Device	UPS: Self-Test passed.
11/21/2015	04:07:49	Device	UPS: Self-Test started by management device.
11/21/2015	04:07:47	Device	UPS: The output power is now turned on.
11/21/2015	04:07:47	Device	UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on.

11/21/2015	03:49:46	Device	UPS: The output power is turned off.
11/21/2015	03:49:46	Device	UPS: Switched outlet group 2, Outlet Group 2, has been commanded to turn off, sequenced.
11/21/2015	03:49:46	Device	UPS: Switched outlet group 1, Outlet Group 1, has been commanded to turn off, sequenced.
11/21/2015	03:47:11	Device	UPS: Self-Test passed.
11/21/2015	03:46:50	Device	UPS: Self-Test started by management device.
11/21/2015	03:46:49	Device	UPS: The output power is now turned on.
11/21/2015	03:46:49	Device	UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on.
11/21/2015	03:46:49	Device	UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on.
11/21/2015	03:46:48	Device	UPS: Switched outlet group 2, Outlet Group 2, has been commanded to turn on, sequenced.
11/21/2015	03:46:48	Device	UPS: Switched outlet group 1, Outlet Group 1, has been commanded to turn on, sequenced.

Model:	Smart-UPS SRT 5000
SKU:	SRT5KRMXLI
Serial Number:	QS1419272153
Firmware Revision:	UPS 02.5 (ID1001)
Manufacture Date:	05/10/2014
Apparent Power Rating:	5000 VA
Real Power Rating:	4500 W
Battery SKU:	APCRBC140

Why is this happening?

[mitsmith_apc]

Hi Pavel,

I'm sorry you are having trouble with this unit. From the logs that you provided it seems like it is being commanded to turn off. I will have to do some more evaluation to determine why. Can you get the support log files off of the unit. You can get these by going to the about->support->generate logs section on the NMC interface. (http://www.schneider-electric.us/sites/us/en/support/faq/faq_main.page?page=content&country=US〈=en&id=FA156131)

Thanks

Mike

[Anonymous user]

I have the same problem did you find a fix to this?

[Anonymous user]

I have the same problem did you find a fix to this?

[BillP]

Yep, I'm in the same boat with my SRT-6000 Device that is less than a year old. I thought at first someone was playing games with me and powering off, but it immediately reboots after the forced shutdown. It has happened twice in the last week (at different times).

I'm doing the Tech Support Debug Download now. Now I just have to see where I can send this to.

[BillP · Accepted solution]

The warranty is direct so APC/Schneider will deal direct to get it swapped, usually an advanced RAM (in the UK)

Unless due to the size they send an engineer but I don't know the policy on big units.