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Posted: 2021-06-28 09:12 PM . Last Modified: 2024-03-15 01:24 AM
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Posted: 2021-06-28 09:12 PM . Last Modified: 2024-03-15 01:24 AM
We have a couple of these UPS'es.
One of them has a problem using the http-GUI, when accessing
the menue "Smart-UPS RT 5000 XL" the reurned webpage contains
( in the right frame ) the APC logo-line, l line "Status" and a third line
"UPS Status". Below that i get (in red) Serial Communication Lost
Other stuff ( Events, Data Network etc) functions ok.
When attatching a serial line to the UPS i can use all the "common"
commands "B" will return batteri voltage, "f" returns charge level etc. So
the serial line seems ok.
We have 3 more of the exact model ( which works as expected)
Any clues of how to fix this ?
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Posted: 2021-06-28 09:12 PM . Last Modified: 2024-03-15 01:24 AM
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Posted: 2021-06-28 09:12 PM . Last Modified: 2024-03-15 01:24 AM
Thanks.
I managed to reestablish comminucation by rebooting the 9619 via the GUI.
It has a old software, i'll look into upgrading later. Right now i'm calibrating
batteries for possible replacement.
Can i grab the software of an identical ( but newer )unit ? I'm not fancying the
version 3 GUI and would preffer the 2.x series GUI with it's clearer
menue structure.
Peter h
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Posted: 2021-06-28 09:12 PM . Last Modified: 2024-03-15 01:24 AM
Yes you could do that, just log in via FTP get the files, then upload them to the other card. As long as they are the same type of UPS shouldnt be a problem.
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Posted: 2021-06-28 09:12 PM . Last Modified: 2024-03-15 01:24 AM
Hey there,
This is a pretty detailed KBase article dealing with this problem. Also note, when checking firmware, you want to make sure you have the firmware release that is for your type of UPS (Smart UPS, not Symmetra or Silcon)
The KBase can be found Here
Message was edited by: syn2083
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Posted: 2021-06-28 09:12 PM . Last Modified: 2024-03-15 01:24 AM
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Posted: 2021-06-28 09:12 PM . Last Modified: 2024-03-15 01:24 AM
Thanks.
I managed to reestablish comminucation by rebooting the 9619 via the GUI.
It has a old software, i'll look into upgrading later. Right now i'm calibrating
batteries for possible replacement.
Can i grab the software of an identical ( but newer )unit ? I'm not fancying the
version 3 GUI and would preffer the 2.x series GUI with it's clearer
menue structure.
Peter h
Link copied. Please paste this link to share this article on your social media post.
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