Smart-UPS RT 2000 XL problem

[BillP]

My company have 2 RT 2000 XL UPS. One UPS have problem on the clock. The clock cannot function well and stay on the time and date I set it. How to fix this problem?

[BillP]

Hi Bob - 

Is this the clock displayed on the LCD screen or in the Network Management Card interface?

Can I get the exact Model, Serial, and UPS Firmware revision for each UPS?

[BillP]

The Clock problem is solved after restarting the Management interface. But I find another problem on this UPS.

When I make a self test on this UPS, the battery power go down from 100% to 6X%. I understand that we need to replace the battery for this.

But on this power low period, the clock for log is crazy back to year 2000 (Red marking). Please confirm is it related to the low power or any other problem on UPS.

Moreover, after the restart of the Management interface, the time is show on year 2000 when I go to the date page under "Administration" > "General" on the first access.

But the time may get normal on refresh (may need 2-3 time refresh). This ad-normal situation keep happen when the UPS  batteries are 100% Full.

05/14/2000    12:10:32    System: Web user 'apc' logged out from XXX.XXX.XXX.145.    0x001F
05/14/2000    12:10:40    System: Web user 'apc' logged in from XXX.XXX.XXX.145.    0x0015
05/14/2000    12:10:32    System: Web user 'apc' logged out from XXX.XXX.XXX.145.    0x001F
09/07/2017    17:15:12    UPS: Passed a self-test.    0x0105
09/07/2017    17:15:05    UPS: A low battery condition no longer exists.    0x0110
05/14/2000    12:09:52    UPS: The battery power is too low to support the load; if power fails, the UPS will be shut down immediately.    0x0107
05/14/2000    12:09:00    UPS: The battery power is too low to continue to support the load; the UPS will shut down if input power does not return to normal soon.    0x010F
09/07/2017    17:14:56    UPS: Started a self-test.    0x0137
09/07/2017    17:13:24    System: Web user 'apc' logged in from XXX.XXX.XXX.145.    0x0015
09/07/2017    17:12:45    UPS: Restored the local network management interface-to-UPS communication.    0x0101
09/07/2017    17:12:16    System: Network service started. System IP is XXX.XXX.XXX.254 from manually configured settings.    0x0007
09/07/2017    17:12:16    System: Warmstart.    0x0002
09/07/2017    17:04:37    System: Restarting. Web user request.    0x0009
09/07/2017    17:04:37    System: Web user 'apc' logged in from XXX.XXX.XXX.145.    0x0015
09/07/2017    17:04:37    System: Web user 'apc' logged out from XXX.XXX.XXX.145.    0x001F
09/07/2017    17:04:37    System: Set Date.    0x0021
09/07/2017    17:04:37    System: Set Time.    0x0021
09/07/2017    17:01:25    System: Set Date.    0x0021

Model : SURT2000RMXLI

Serial : JS0905003286

Firmware Version : APP ? v3.5.5

[BillP]

Hi Bob - 

Given the age of the unit and the battery messaging, you definitely need a new battery. I am not certain that there is any link between the battery issue and the clock behavior. The clock functionality is independent of the UPS and is provided by the Network Management Card that is installed in the UPS. The firmware on your card is several years old. I would first upgrade the firmware on the card to see if that resolves the issue. You can find firmware upgrades here: http://www.apc.com/us/en/tools/download/index.cfm

[Anonymous user · Accepted solution]

Hello Sir,

 Need your Assistance,

Sir we have SURT2000RMXLI when we are replaced batteries,after batteries installed UPS ON then suddenly batteries 2 lights on if we start LEDs from below 2 and 3 lights on and cross red light on,Kindly send me the 2kVA fault LEDs codes and solution of this problem