Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner

Smart UPS AVR Trim and Boost Calibration

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Smart UPS AVR Trim and Boost Calibration
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5022
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All
Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 10:49 PM

0 Likes
8
918
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 10:49 PM

Smart UPS AVR Trim and Boost Calibration

This question was originally posted by Obaid on APC forums on 12/7/2015


Hello,

I need to know the steps to configure my APC Smart UPS 1500 correctly via serial cable. The repair guy corrected battery problem of low backup and said that Trim is not a problem, however, since he left I am noticing the UPS AVR trim continuously even when the line voltage is near perfect i.e. 230 VAC. The UPS transfers to battery power when the line voltage is around 235 VAC.

I am not sure if this is a real problem or not but I am very sure that this is not normal.

Please help.

Thank you.

 

Labels
  • Labels:
  • Smart-UPS & Symmetra LX | RM
  • Tags:
  • 1500
  • avr
  • boost
  • serial
  • smart
  • trim
  • ups
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 10:50 PM

0 Likes
0
918
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 10:50 PM

This reply was originally posted by Obaid on APC forums on 12/9/2015


Hello Bill,

I did the Braindead procedure. The UPS wasn't starting up, so i had to cold start it. Next, I logged in via serial and checked the model, nothing was different. Had to increase UpperLineVoltage to 114 and it switched to utility power, however, the trim is still present.

I called the local support. Let's see how they respond.

 

Thank you for your valuable time and support.

kind regards,

See Answer In Context

Reply
Share
Replies 8
mitsmith_apc
Lt. Commander mitsmith_apc
Lt. Commander

Posted: ‎2021-06-30 10:49 PM

0 Likes
0
918
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 10:49 PM

This was originally posted on APC forums on 12/8/2015


Hi Obaid,

Do you have the model number for your ups. It should be on a white sticker on the back. This will allow me to better assist you. 

-Mike

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 10:49 PM

0 Likes
0
918
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 10:49 PM

This reply was originally posted by Obaid on APC forums on 12/8/2015


Yes, the model number is: SUA1500I.

 

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 10:49 PM

0 Likes
0
918
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 10:49 PM

This reply was originally posted by Bill on APC forums on 12/8/2015


Hi,

If you install PowerChute Business Edition Agent or APCUPSD and connect to the UPS using the serial cable you can adjust the transfer points. You can also adjust the transfer point using a terminal program and using information found in the UPS-Link you can adjust the transfer point. Information on UPS-Link protocol can be found in Kbase FA276164

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 10:49 PM

0 Likes
0
918
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 10:49 PM

This reply was originally posted by Obaid on APC forums on 12/8/2015


Hello Bill,

Thank you for the detailed information. It is helpful.

The model detected during the installation of Powerchute Business Edition Agent is: "Smart-UPS ???2 RM XL ??"
Do you think there is a problem with this model number number?

Adding more info: The UPS is connected to 230 VAC, while in APCUPSD it is showing Line Voltage: 120.9 V, HighTrans: 108 V, LowTrans: 92 V, OutPutV: 101 V.

According to my knowledge, RM is shortcode for Rack Mount, which this UPS is not. The voltage info from UPS is also not accurate.

File is Attached for reference.

Please share your opinion and fixes.

Thank you,

Attachments
Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 10:49 PM

0 Likes
0
918
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 10:49 PM

This reply was originally posted by Bill on APC forums on 12/9/2015


Hi,

That is not normal behavior. Was this UPS purchased new or used and from an authorized APC / Schneider Electric partner? If the unit was recently purchase new from a APC / Schneider Electric partner you should contact local APC / Schneider Electric technical support for a replacement. If the unit was purchased used you should contact the sell for a replacement.

I cannot be sure without having the unit but the software indicates the unit has been tampered with. 

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 10:49 PM

0 Likes
0
918
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 10:49 PM

This reply was originally posted by Obaid on APC forums on 12/9/2015


I purchased it locally almost a year ago and they claim to be authorized resellers / partners.

When they visited recently, UPS was reporting similar "???? ?????????" in name and they fixed it through hyperterminal. They told us that frequent power failures erase or interfere with UPS memory. I do not know if the unit is tampered and the possibility is least because there is no such professional tech hacker in this country.

There must be a solution for such a problem or steps to get original OEM software or firmware.

Awaiting positive response.

Regards,

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 10:49 PM

0 Likes
0
918
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 10:49 PM

This reply was originally posted by Bill on APC forums on 12/9/2015


Hi,

Unfortunately there is no way to upgrade the firmware on a SUA model Smart-UPS. There is a way using hyperterminal to set the name however the UPS is reporting an incorrect serial number and voltages. The serial number is hard coded and the unit is reading the incoming voltage incorrectly. You should try to reset the unit (see Kbase FA156611). If that does not resolve the issue since the unit is only a year old it should still under manufacture warranty so you should contact local support for assistance.

You can find the local support contact information at this link. http://www.apc.com/site/support/index.cfm/contact-information/ 

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 10:50 PM

0 Likes
0
919
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 10:50 PM

This reply was originally posted by Obaid on APC forums on 12/9/2015


Hello Bill,

I did the Braindead procedure. The UPS wasn't starting up, so i had to cold start it. Next, I logged in via serial and checked the model, nothing was different. Had to increase UpperLineVoltage to 114 and it switched to utility power, however, the trim is still present.

I called the local support. Let's see how they respond.

 

Thank you for your valuable time and support.

kind regards,

Reply
Share
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc