Smart-UPS 3000 RM: Discharged Battery

[Anonymous user]

Hello everybody.

We have a problem with the UPS 3000

We have had an alarm with "Discharged battery".
We replace the battery by a new one.

But still the same problem:
"Discharged Battery
The battery power is too low to support the load; if power fails, the UPS will be shut down immediately. "

I tried to run the Runtime Calibration, the UPS Self Test, update the firmware of the UPS... But still the same error.

I have found on the forum a "solution". And tried to:
1. Turn off the service APC.
2. Disconect the Serial cable.
3. Discharge the battery with a load of 35%
4. Recharge the battery for 2 days
5. Run the calibration.

But still the same error message.

Here you can find the status:
Quick Status

Load in Watts 35.7 %

Battery Capacity 100.0 %

Input Voltage: 233.2 VAC
Output Voltage: 233.2 VAC

Runtime Remaining: 0 minutes
Last Battery Transfer: Due to software command or UPS's test control
Internal Temperature: 26.1°C
Runtime Remaining: 0 minutes
Power
Input Voltage: 231.8 VAC
Output Voltage: 233.2 VAC
Frequency: 50.0 Hz
Load
Load Power: 35.7 %Watts
Apparent Load Power: 36.4 %VA
Load Current: 4.4 Amps
Battery
Capacity: 100.0 %
Battery Voltage: 55.35 VDC
External Batteries: 0

Can somebody help me, pleae?

[BillP]

I might suggest doing a calibration manually if the software won't allow it (remove any serial USB/cables and make sure you have at least 30% load and doesn't fluctuate more than +/- 5% and let it discharge until it turns off and charge up). We can't give the instructions out to reset via hyperterminal/terminal (which was never "official") on here again as the policy has changed unfortunately.

[Anonymous user]

I have same issue with UPS after replace batteries. My UPS model is APC SmartUPS 1500 RM (SUA1500RMI2U). Firmware is 617.3.l

Please provide instruction for my unit.

Thanks!

[BillP]

Please refer to my previous posts that indicate we cannot give out any "instructions" beyond trying a runtime calibration. If that does not work, local technical support can provide further instructions. This also assumes your load did not change or any settings did not change. Discharged battery is not always "erroneous" can be reported for legitimate things like [incorrect] settings.

[Anonymous user]

Hello everybody.

We have a problem with the UPS 3000

We have had an alarm with "Discharged battery".
We replace the battery by a new one.

But still the same problem:
"Discharged Battery
The battery power is too low to support the load; if power fails, the UPS will be shut down immediately. "

I tried to run the Runtime Calibration, the UPS Self Test, update the firmware of the UPS... But still the same error.

I have found on the forum a "solution". And tried to:
1. Turn off the service APC.
2. Disconect the Serial cable.
3. Discharge the battery with a load of 35%
4. Recharge the battery for 2 days
5. Run the calibration.

But still the same error message.

Here you can find the status:
Quick Status

Load in Watts 35.7 %

Battery Capacity 100.0 %

Input Voltage: 233.2 VAC
Output Voltage: 233.2 VAC

Runtime Remaining: 0 minutes
Last Battery Transfer: Due to software command or UPS's test control
Internal Temperature: 26.1°C
Runtime Remaining: 0 minutes
Power
Input Voltage: 231.8 VAC
Output Voltage: 233.2 VAC
Frequency: 50.0 Hz
Load
Load Power: 35.7 %Watts
Apparent Load Power: 36.4 %VA
Load Current: 4.4 Amps
Battery
Capacity: 100.0 %
Battery Voltage: 55.35 VDC
External Batteries: 0

Can somebody help me, pleae?

[Anonymous user]

I am experiencing the same problem with a Smart-UPS 1500 model number SUA1500, serial number AS0818131119. The batteries work properly in another UPS of the same model. I would appreciate any assistance you can provide. Thanks in advance.

[BillP]

Can you more specific on the issue? Discharged battery can be caused by configuration settings.

have you tried a software calibration yet (assuming this UPS has new batteries)?

[Anonymous user]

Following a full set new batteries last week 2 of our Smart UPS 5000 RM XL are showing 100% battery capacity but 0 mins runtime and Battery Discharged.

After a self test the capacity immediately goes to 1 or 2%.  Cannot run a calibration from PCBE due to the low battery status.

I left them on charge over the weekend but the problem still exists.

I understand that a manual calibration may fix this problem

Model SU5000RMXL 5U with SU48RMXLBP3U additonal battery pack

Model SU5000RMXL 5U with SU48R3XLBP additional battery pack

Please can you forward the instructions for a manual calibration for these units.

Thanks.

[BillP]

Here are the instructions for a manual calibration -> Why are the battery charge LEDs flashing on a Smart-UPS? | FAQs | Schneider Electric US

[Anonymous user]

I'm not there today. I can just connect on the UPS by TelNet, Hyperterminal or LAN.
I can go there tomorrow or may be on friday.
What I found on the "About" Section:
About UPS

Model: Smart-UPS 3000 RM
Serial Number: JS0642001278
Firmware Revision: 666.6.I
Manufacture Date: 10/09/06

[BillP]

your runtime remaining is showing 0 minutes so that is what your issue is here. but it shouldn't be since your load is relatively low. how long did the UPS run on battery for when you did the aforementioned procedure?

[Anonymous user]

Hello.
It was running on battery about 8 minutes.
After it turned off..
Do you have an idea?

[BillP]

can you get me the exact UPS model number off the white sticker on the UPS? we can try a calibration procedure via the serial port but i need the exact UPS model to make sure we do it correctly.

[BillP]

do you know if it is black or beige in color? how many U space does it use? i can maybe piece together the model number using that since we have several 3000 VA units. we would need hyperterminal set up for this procedure that i'd like to run through.

based on what you provided so far, i am guessing it is an [SUA3000RMI2U|http://www.apc.com/resource/include/techspec_index.cfm?base_sku=SUA3000RMI2U]? but i cant tell if it is an XL model or not - not sure if the regulars report 0 external batts even if they don't support them (i think they do based on my unit i have here).

[Anonymous user]

It's a 2U model.
But not really that what you send as link.
I have a LAN cable too, that I can connect on it.
Another LAN -USB and a serial COM too.
But the front is the same (but with Smart UPS 3000 written, not 2200) 😃

I will be there on friday in the morning (GMT +1 time).
When you can be online?

[BillP]

well, i can send you the instructions so you will have them for when you go but the model number is the most important value since it is different for each UPS. is there any way someone can check the UPS label before you go out there so i can send the instructions for the right model number?

i think on the website they just re-used the picture for the 2200 for the 3000 as well. so if the rest is the same and based on what you said (as long as the unit is indeed black), we will go with SUA3000RMI2U - worst case you can just note what the value is and then change it back later if we find it is a different model number.

[Anonymous user]

Hello
The model is SUA3000RMI2U
You are right.

[BillP]

ok, give me a minute and I will Private Message you some instructions to try when you go to the site.

[Anonymous user]

OK
Thank you

[Anonymous user]

I have the same problem with the same model. Can you write the solution or send me a PM too.
Thanks

[BillP · Accepted solution]

you confirmed the exact model on the white sticker of the unit? when did you replace the battery last? what is the load percentage and amount of runtime supported?

[Anonymous user]

model number SUA3000RMI2U. serial: YS0350222321. Batteries changed less than a month ago. Runtime: 0. Load: 27%.

Message was edited by: xanthos

[BillP]

ok, i will PM you the instructions. thanks for the info.

[Anonymous user]

Thank you for everything.

[Anonymous user · Accepted solution]

Hey,

I have the same problem,
I have:

Model: Smart-UPS 3000 XL
Serial Number: JS0731008046
Firmware Revision: 691.17.I
Manufacture Date: 08/01/07

can you send me instructions please.

thanks!

[Anonymous user]

Sorry, We using a network interface, so if i can do it via telnet, that would be best.

[Anonymous user · Accepted solution]

OK I was also having this problem. I blogged a solution:

http://mnott.de/index.php/archives/360

HTH,

M

[Anonymous user]

Hi
Can I have the instructions too?
My model is SUM3000RMXL2U.
Thanks

[Anonymous user]

I am experiencing similar issues. Can I have the instructions?

Model: Smart-UPS SV3000 RMXL3V
Serial Number: QS0437121481

Thanks a lot.

[Anonymous user]

Hello,

i have today switched batteries for the APC SMART-UPS 3000RM. I am not sure but i think 10 minutes within a load of 9 % is too low. I have ordered the RBC-12 Batterypack and made a calibration of the batteries. Is there another heck to get 30 minutes back???

TIA

Smart-UPS 3000 RM
Firmware Revision: 92.11.I
Manufacture Date: 08/23/00
Serial Number: GS0035004752

[BillP]

hello, a have the same problem with sua3000rmi2u (666.6.I). if it is possible, please send me instruction too. i changed battery pack two times and still i have problem

[Anonymous user]

Hi there,

I have the same issue with my Smart UPS 3000RMI2U. It is driving me nuts. Especially as I have the email notification option configured and my mailbox is now overflowing with these warnings.
Is it possible to send me the instructions too as they seem to work?
Thank you in advance for your help,E

[Anonymous user]

Could I have instructions too?

We have replaced batteries in two UPS 3000 and both them now continuously send emails "too low on power". They have run a calibration test.

Types:

APC UPS Smart-UPS 3000 RM (SUA3000RMI2U)

APC Smart-UPS 3000 XLM (SUM3000RMXLI2U)

[BillP]

My UPS is doing the same thing too it's a Smart-UPS 2200 XL what is the fix for this?

[Anonymous user]

I am having the same issue. Would it be possible if I could also get the instructions for this

[BillP]

If a manual calibration does not work as described above after replacing batteries, you'll need to contact your local technical support for further instructions and tell them it did not work. Keep in mind, if your batteries are not new, you should not be doing the manual calibration. It may be time for new batteries or you may have a setting generating this message.

[BillP]

can i trouble you guys to contact APC email (or phone) support and refer to this thread please?

[Anonymous user]

Hi Angela,

I am having the same issue. Please provide instruction for my unit.

Model:	Smart-UPS RT 3000 XL
Firmware Revision:	450.6.I

Thanks.

[BillP]

Please refer to my previous post. I cannot give out the instructions anymore.

[Anonymous user]

Hi all,

I have the same problem with APC UPS  SUA3000 RMXLI model.

After battery replacement, I still have these errors

Discharged battery

The battery power is too low to support the load; if power fails, the UPS will be shut down immediately.

Runtime remaining 2 mn with 65 % charge.

I need help to solve this issue

[BillP]

Hello,

        I have same problem discharged battery, I Replaced New Battery Before Two Week But Alarm showing same. Can I Get Support.

        Modal No:SUA3000RMI2U

        Load % : 28.6

        Runtime: 9mins

[aagm]

Hi, 

I have a Smart-UPS 3000 RM XL, and last week I change the bateries, now is showing the message:

"The battery power is too low to support the load; if power fails, the UPS will be shut down immediately."

Model: Smart-UPS 3000 RM XL

Serial Number: IS1206002101

Firmware Revision: 691.19.D

Manufacture Date: 01/18/12

Internal Temperature: 18.9°C

Runtime Remaining: 2min

Load Power

19.5  %Watts

Apparent Load Power: 18.8 %VA

Load Current: 4.1 Amps

Battery Capacity: 100.0 %

Battery Voltage: 55.35  VDC

Can you help me?