Smart UPS-2200RM not logging power outage

[BillP]

Hello All,

We currently have a couple UPS that when I go pull the plug on them to simulate a power outage it #1 does not email me and #2 does not log it.

I can remove the battery connection and it will log it and email me. I checked the settings and they are set to email and log for a power outage.

What am I missing.

Thanks

Kevin

[BillP]

Hi Kevin,

Are you utilizing PowerChute Business Edition or a UPS Network Management Card?

If it is a UPS Network Management Card, can you provide me the log files from it please for review (config.ini, event.txt, and data.txt)? Instructions here -> How can I download Event, Data, Configuration, and Debug files from my Network Management Card? | FA...

[BillP]

We use network management cards in all the UPS's from APC. The other night after hours I VPN into our system and  webbed into the interface I then  did a reset/reboot of the management interface. I am standing here at the unit now. when I unplug it and plug it back in it does now send and email and logs the outage. I need to go to the other site and verify that one also works after a reset.

Thanks

Kevin

[BillP]

Oh, ok. Well let me know if you still have a problem and if you can provide the logs to look at and specify what timeframe to look at.

Did you see anything in the network management card log like "UPS: Lost UPS to NMC communication" or similar prior to your reset?

[BillP]

Still having the same issue at the other location. I attached the files you asked for. I recently cleared the logs so do not know if they will help you out any. Every Monday morning all our Generators do a test run and switch power 2 times between 5am and 6am. that is when the UPS will see the outage.This is when I noticed we were not getting the email from 2 of the many UPS's we have in our system.

Thanks

Kevin

[BillP · Accepted solution]

It looks like you're configuration is default - like you haven't disabled any events after adding recipients?

And also, yes, the event log is not helpful since it has not been cleared. I would like to see it after Monday or after you can simulate a power outage perhaps? I see nothing strange as to why emails would not be coming through.