Smart-UPS 2200RM - Replacement Battery Needed - Just replaced batteries

[BillP]

Hello,

we have a Smart-UPS 2200RM  (Firmware Revision: 665.6.I, manufacture date 07/20007) with an AP9617 Network Management card (Hardware Revision: A10, APC OS Version: v3.5.5).

A few days ago it issued a  "Replacement Battery Needed" warning (the battery fault led on the unit was steady red), so we ordered a genuine APC new battery pack and replaced it.

After replacing the battery pack and allowing a full charge, nothing changed: same email alarms and same red led for battery fault.

So we issued a self test: it failed.

Now the management card web interface displays these two alerts:

2 Critical Alarms Present

- Replacement Battery Needed

- Self-Test Failed

This unit is connected to an important server and we need to fix the problem fast.

Could the the new battery pack be defective or should we do something else on the UPS or management card?

Thanks in advance!

[mitsmith_apc · Accepted solution]

Hi Fulvio,

I would try to "brain dead" the unit. This will reset all the capacitors and memory in the unit. To do this you would need to power down the server. 

1. Turn off the smart-ups.

2. Unplug the unit from the wall and disconnect the battery

3. Hold the off button for about 5-10 seconds. You might hear a little click. Leave the UPs unplugged for 30 seconds.

4. Reconnect everything and re-power the smart-ups 

The replace battery light should go away. You might have to do a runtime calibration to get an accurate runtime with the new battery. 

[BillP]

Thanks for helping Michael, I'll give it a try today.

[BillP · Accepted solution]

It worked, thanks a lot Michael!