Smart UPS 1500 - Error 1815 PBEAgent

[Anonymous user]

Hello everybody,

If got this Error Message in the eventlog: "Error:1815, StartServiceControlDispatcher failed!" from PBEAgent. I could not start the service "APC PBE Agent" he stopp with a failure " Failed to start APC PBE agent".

If installed the newest version of APC PowerChute Business Console 7.0.5 and its a Smart UPS 1500 connected with USB to a W2k3 Standard server.

I read about USB-seriell drivers but by the Installation i never saw something like this. The Installation had self-detected the USV.

somebody know a solution to this problem?

Greeds
Pascal

[BillP]

hi,

can you go to Services under administrator tools and go to the properties of APC PBE Agent and tell us what you see on each tab of the properties of this service? perhaps any screenshots of the properties rather telling us would help!

thanks!

[BillP]

Hi,

I can't say exactly why Agent serevice failed to start but can you please try the below steps and let me know if it works?

1. If you are using an anti-virus program such as Server Protect from Trend Micro, then stop the program and uninstall and re-install PCBE Agent.

2.for PCBE v705, upgrade PCBE's JRE usage. Download the PowerChute Business Edition JRE Configuration Tool from our Web site and install JRE 1.4.2_15. Run the PCBE config tool to change the JRE usage to 1.4.2_15.

As this case was resolved with step 2, I am removing Registry key updating section since this is a bit risk and the customer needs to contact tech support to do this.
5, For the test purpose, can you please try PCBE 8.0.1 to see if you see the same issue on this win2k3 server ?

Message was edited by: annwang

[Anonymous user · Accepted solution]

Hello everybody,

Thanks for the fast reply.

I resolved the problem with the second step of annwang. After changing the Java Version the service startet with the tool. Thanks a lot, annwang.

Regards,
Pascal