Self-Test Failed

Anonymous user · ‎2021-06-28

I get repeating error email notifications every 2 minutes from my Smart-UPS RT 15000 RM XL (message below)

" Critical - UPS: Self-Test Failed "

Logs:

02.12.2017	10:18:47	Device	UPS: Self-Test Failed
02.12.2017	10:17:59	Device	UPS: Self-Test started.

Did anybody have similar issue before?

Please, help!

BillP · ‎2021-06-28

Hi,

This means your UPS failed its battery self test. The batteries are likely bad and require replacement. This is what would be expected anywhere from 2-5 +years old depending on the battery usage, environment, etc.

If this UPS is new and/or in warranty, you'll want to contact technical support. Otherwise, it may just be time to purchase replacement batteries. A failed self test would normally try to warn you about 1 month ahead of when the UPS's batteries will fail completely. You'll definitely want to check into this ASAP - like age of your batteries, how many need to be replaced etc otherwise your UPS won't be able to support power outages if it is not resolved.

See Answer In Context

BillP · ‎2021-06-28

Hi,

This means your UPS failed its battery self test. The batteries are likely bad and require replacement. This is what would be expected anywhere from 2-5 +years old depending on the battery usage, environment, etc.

If this UPS is new and/or in warranty, you'll want to contact technical support. Otherwise, it may just be time to purchase replacement batteries. A failed self test would normally try to warn you about 1 month ahead of when the UPS's batteries will fail completely. You'll definitely want to check into this ASAP - like age of your batteries, how many need to be replaced etc otherwise your UPS won't be able to support power outages if it is not resolved.