Self-Test Failed

[Anonymous user]

I get repeating error email notifications every 2 minutes from my Smart-UPS RT 15000 RM XL (message below)

" Critical - UPS: Self-Test Failed "

Logs:

02.12.2017	10:18:47	Device	UPS: Self-Test Failed
02.12.2017	10:17:59	Device	UPS: Self-Test started.

Did anybody have similar issue before?

Please, help!

[BillP · Accepted solution]

Hi,

This means your UPS failed its battery self test. The batteries are likely bad and require replacement. This is what would be expected anywhere from 2-5 +years old depending on the battery usage, environment, etc.

If this UPS is new and/or in warranty, you'll want to contact technical support. Otherwise, it may just be time to purchase replacement batteries. A failed self test would normally try to warn you about 1 month ahead of when the UPS's batteries will fail completely. You'll definitely want to check into this ASAP - like age of your batteries, how many need to be replaced etc otherwise your UPS won't be able to support power outages if it is not resolved.