Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Ask Me About Webinar: Data Center Assets - Modeling, Cooling, and CFD Simulation
Join our 30-minute expert session on July 10, 2025 (9:00 AM & 5:00 PM CET), to explore Digital Twins, cooling simulations, and IT infrastructure modeling. Learn how to boost resiliency and plan power capacity effectively. Register now to secure your spot!

SURT3000XLI FAULT

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • SURT3000XLI FAULT
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Teken
Spock Teken
118
Erasmus_apc
Sisko Erasmus_apc
112
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
dario_ramos_apc
Lieutenant JG dario_ramos_apc
Lieutenant JG

Posted: ‎2021-06-30 02:37 AM . Last Modified: ‎2024-03-10 11:14 PM

0 Likes
4
1837
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 02:37 AM . Last Modified: ‎2024-03-10 11:14 PM

SURT3000XLI FAULT

I have one UPS that stopped and the LEDs on front panel flashes like this:
*= RED LED FAULT + GREEN BATTERY LEDs 3 AND 4 (counting from bottom to up) =*

Is there someone who knows to translate this code to something understandable?

Thanks in advance

Labels
  • Labels:
  • Smart-UPS & Symmetra LX | RM
  • Tags:
  • apc
  • hardware
  • smart-ups
  • ups
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Anonymous user
Not applicable

Posted: ‎2021-06-30 02:38 AM . Last Modified: ‎2024-03-10 11:14 PM

0 Likes
0
1836
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 02:38 AM . Last Modified: ‎2024-03-10 11:14 PM

Hi Juangele,

I have 2 SURT3000XLI UPS with the same problem, when I coldstart, Relay operates and quickly deoperates, after this the X fault led lights on and only 3rd and 5th battery stay on (From the top), or 1st and 3rd are On (from the bottom) look at this please:

0
0
1
0
1

Can the problem be the Capacitor ? Relay ? Can you help with a pic ?

Thanks

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 4
Anonymous user
Not applicable

Posted: ‎2021-06-30 02:38 AM . Last Modified: ‎2024-03-10 11:14 PM

0 Likes
0
1836
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 02:38 AM . Last Modified: ‎2024-03-10 11:14 PM

Hi Dario,

That indicates a Battery Capacitor Soft Start Fault.

Do you have the serial number of the unit, by any chance?

Reply

Link copied. Please paste this link to share this article on your social media post.

dario_ramos_apc
Lieutenant JG dario_ramos_apc
Lieutenant JG

Posted: ‎2021-06-30 02:38 AM . Last Modified: ‎2024-03-10 11:14 PM

0 Likes
0
1836
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 02:38 AM . Last Modified: ‎2024-03-10 11:14 PM

Thanks juangele for your help.
Yes, it makes sense!
Probably because of capacitor soft start failure the control doesn't close batteries input relay.
The damage was done by lightning. After that it becomes completely dead. Now it became back to life and is taking the first steps. It has no power components off. So, I think I have a reasonable chance of being successful.

Serial Number is: NS0752004030

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-30 02:38 AM . Last Modified: ‎2024-03-10 11:14 PM

0 Likes
0
1836
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 02:38 AM . Last Modified: ‎2024-03-10 11:14 PM

Hi Dario,

Did you do some special troubleshooting with the UPS? Good to know that its back to work now! 🙂

Should you have any further question, don't hesitate to ask. Thank you for using APC Discussion Forum! Have a great weekend!

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-30 02:38 AM . Last Modified: ‎2024-03-10 11:14 PM

0 Likes
0
1837
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 02:38 AM . Last Modified: ‎2024-03-10 11:14 PM

Hi Juangele,

I have 2 SURT3000XLI UPS with the same problem, when I coldstart, Relay operates and quickly deoperates, after this the X fault led lights on and only 3rd and 5th battery stay on (From the top), or 1st and 3rd are On (from the bottom) look at this please:

0
0
1
0
1

Can the problem be the Capacitor ? Relay ? Can you help with a pic ?

Thanks

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of