Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84248members
353347posts

SURT3000 Fault

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
richiew_apc
Cadet
0 Likes
1
107

SURT3000 Fault

This was originally posted on APC forums on 9/4/2013


Hi,

I have been trying to find out what is wrong with my SMART UPS, it is a SURT3000.

When I switch it on, I get the fault light and the 2nd and 4th LEDs light up on the battery indicator. The bypass light turns on too.

What can I do to get it working again? Thanks!


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
107

Re: SURT3000 Fault

This reply was originally posted by Angela on APC forums on 9/4/2013


So you're battery indicator looks like this?

0

1

0

1

0

Is that correct? This refers to a battery charger fault and most likely needs to be repaired or replaced depending on the options available in your region. You might be also able to verify this if you have a UPS Network Management Card installed or PowerChute where it will show a battery charger fault too.

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
108

Re: SURT3000 Fault

This reply was originally posted by Angela on APC forums on 9/4/2013


So you're battery indicator looks like this?

0

1

0

1

0

Is that correct? This refers to a battery charger fault and most likely needs to be repaired or replaced depending on the options available in your region. You might be also able to verify this if you have a UPS Network Management Card installed or PowerChute where it will show a battery charger fault too.