SUA 1500 RM2U cannot be found on SBS 2008

Anonymous user · ‎2021-06-29

The following are installed:

9.0.1 Powerchute Business Edition Server Build 606
Agent installed from same downloaded exacutable...

SBS 2008 sees the UPS in the device manager...

But yet the "device List Configuration" does not see them.. I checked the IP ranged and they are all right...

Any ideas?

BillP · ‎2021-06-29

Are you referring to the ap9607? Also, are you trying to use USB or serial ? I'm asking because you mentioned the UPS showing up in device manager and generally that means you are using USB which will not work with this configuration. The correct serial cable to use is 940-0020

See Answer In Context

BillP · ‎2021-06-29

Was the UPS automatically detected during the install? If it's not detected during the install, it will not work properly

Anonymous user · ‎2021-06-29

Are you talking about install of powerchute, I guess the answer is not, but was detected during SBS2008 install though and is listed in Device Manager as working..

"If it's not detected during the install, it will not work properly" .. so how would I correct this?

BTW the UPS has a two port serial card in it.. is that the reason why the Server may not see it? and if so which serial cable would I use to make it work properly..?

Message was edited by: szymas

BillP · ‎2021-06-29

Are you referring to the ap9607? Also, are you trying to use USB or serial ? I'm asking because you mentioned the UPS showing up in device manager and generally that means you are using USB which will not work with this configuration. The correct serial cable to use is 940-0020