SRT10KXLI- UPS FAULTY

[BillP]

Dear APC team, 

We having the following problems in SRT10KXLI Model UPS;

1) Output relay weld-Event code: 165

2) Output distorted: Event code: 168

3) Inverter Output high volt-Event code: 111

4) Power sys error- 02000

Suddenly in the UPS the above errors are appeared and output went down. we dont have what happend for the UPS. Kindly help us to resolve the problems.

Thanks in advance.

[BillP · Accepted solution]

Hello - 

Given the multiple event messages and the unexpected shutdown, it is likely that there is a hardware issue with the UPS. i would recommend that you contact your local Support team for assistance. Contact information can be found here: http://www.apc.com/support/contact-us/index.jsp