SRT10KXLI - Bypass not in range ; low voltage (Bypass 0V on Panel)

[felix_apc]

Hello, I have 2x SRT10KXLI units, one of which shows the above Critical alert, as you can see in the attached screenshot.

I have also attached a photo of the connections in the back of the unit (3phase) also showing the bypass jumper bar installed in place.

I have measured in both ends of the bypass jumper bar and there is normally 218V in both ends ( on top of screw ).

UPS firmware was updated through USB ( device ID went from 1002 to 1014, FW from 02.1 to 04.7).

NMC firmware is 6.0.7 version (AP9537SUM module) (did not update this).

Tried several times to turn off, alter settings etc. Even "braindeading" the unit , as described in this discussion.

I have also attached the Data log, showing Vmin and Vmax as zero.

Battery modules have been replaced on February (2 months ago).

Thank you in advance for your support and your help.

George

[BillP]

Hi George

With issues like this it is best to contact your local Customer Care team (Tel:  1 800 11 62 900) for troubleshooting. The forum is great for quick questions but not with more complex issues, where we would need to look at logs etc.

Regards

Matt

[felix_apc · Accepted solution]

Hello Matt, Thank you for your prompt reply !

Calling support is what i intend to do, i just opened this thread just in case it is a known glitch or something that passed through my view and did not notice.

you are correct, this is indeed a complex case.