SMT3000 firmware upgrade

[grewterd_apc]

This was originally posted on APC forums on 6/14/2018

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I have an SMT3000, current firmware revision is UPS 04.0 (ID14) serial number JS1007014441. According to http://www.apc.com/us/en/faqs/content/?id=FA170679 this is a ID 14 greater than 1000VA and must be updated via the Firmware Update Wizard. However, when I try to update via the wizard, it tells me that it cannot update it. I tried via NMC but this did not appear to work.

What is the current firmware for this unit?

How does one update the firmware?

Thank you.

[BillP]

This reply was originally posted by Bill on APC forums on 6/15/2018

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Hi,

That unit can only be upgrade using the firmware upgrade wizard. See Schneider Electric FAQ FA821865

[grewterd_apc · Accepted solution]

This was originally posted on APC forums on 6/15/2018

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Thank you. I tried that. The program stated it was not able to upgrade the firmware. Thus my confusion.