SMT1500 Tower battery plug- Snap?

[MysteryGuy_apc]

This was originally posted on APC forums on 10/30/2017

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Hi;

I just got a new SMT1500 Tower. One of the first steps listed to perform is to insert the battery connector. The instructions say:

" Insert the battery connector into the battery jack and push firmly. A snap will be

   felt as the connector partially engages the jack. A second snap will be felt as

   the connector securely seats in the battery jack"

The plug goes in, but I don't hear or feel a snap either initially, or when it is pushed in as far as it will go.

In fact, it's fairly easy to pull back out (without a snap here either).

Is this normal? I was able to power it on using the battery, but this has me concerned that the connector may not be going in all the way.

When inserted as far as I can push it, there is probably about a 1 mm gap between the beveled edge of the triangular plastic/metal plug and the edge of the socket it's being pushed into.

Thanks;

[BillP]

This reply was originally posted by Bill on APC forums on 10/30/2017

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Hi,

The connection is correct. There is a gap 

 

[MysteryGuy_apc]

This was originally posted on APC forums on 10/31/2017

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Mine seems a little too easy remove for my taste, but I guess at least it's in as far as it should be.

Did yours actually make a 'snap' sound (or sensation) as the instructions say it should?

Thanks.

[BillP]

This reply was originally posted by Bill on APC forums on 11/1/2017

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Hi,

I did not hear a snap. I do feel the connector sliding into place and stopping once full inserted.  

[MysteryGuy_apc · Accepted solution]

This was originally posted on APC forums on 11/1/2017

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In my case, there is only a slight resistance while inserting the plug, and no obvious difference in feel at the start or when inserted as far as it will go (other than the fact it suddenly stops going in any further).

So, no palpable 'bump' to the feel as far as I can tell (either at the start or end of insertion).

Still makes me a little wary that maybe it's not fitting in as tightly as it should be. (I would have thought that at least at the start of insertion you might feel some resistance increase as the metal conductor initially forced its way between the 'springy' contacts.)

I think you're saying that in yours you can at least feel it when the metal tang initially makes contact (at the start of insertion)?