SMART-UPS 100 RM - Event-Log Battery Disconnected - Battery Reconnected - Power Restored

[Anonymous user]

After Installation Windows Server 2012 R2 (before Server 2008 R2) and Installation of APC-Agents in the APC-Event-Log there are every view minutes entries like this:
12.06.14  11:48:43  Power Restored 
12.06.14  11:48:42  Battery Reconnected 
12.06.14  11:48:39  Battery Disconnected

What does it mean and what can i do to stop this?
Thanks Best regards Thomas

SMART-UPS 1000 RM over USB

[Anonymous user]

I have same issue with APC 1500; keep send notification about Power Restored,   Battery Disconnected.

All this happen after upgrade into window server 2012 R2. Previously work great with window server 2003.

Any help would appreciate.

[Gabriele-V_apc]

Hi,
I have the same problem with a Smart-UPS 1500VA RackMount after upgrading server from Windows 2008R2 to Windows 2012R2.

It's only a fake alarm or I need to change the UPS? Any idea on how to solve the problem?

Thanks!

[BillP]

Hi,

Are you using USB or serial comm and what is the model number of the Smart-UPS 1500?

[Gabriele-V_apc]

Sorry for delay but I haven't received any notification email.. 

Connection it's USB, model is SUA1500RMI2U

Is there anything that I could do to help solving the problem? 

Thanks! 

[BillP]

Hi,

Is there an NMC installed in the Smart-UPS? If there is does it record the battery issues?

The PowerChute Agent should only report what the Smart-UPS is sending it. Something you can try is uninstall the PowerChute Agent and install APCUPSD. It would be interesting to see if APCUPSD reports the same battery issues. If it does not that indicates there is an issue with the USB driver since apcupsd uses a different driver than the Agent. 

[Gabriele-V_apc]

No NMC installed.

I've installed APCUPSD, I'll let you know in next days.

[Gabriele-V_apc · Accepted solution]

I confirm that seems a driver problem, with APCUPSD  I haven't any battery disconnected warning in two days.
With latest APC PowerChute Business Edition (SFPCBE92) I receive that message at least 2 times evey day.

Is there a new driver or a new APC software?

If it can helps, here are some configuration information:
APC SUA1500RMI2U
Firmware Revision 617.3.I
Manufacture Date 19 dicembre 2005
USB Firmware Revision 1.5
Product Version 9.0.3.604
USB Driver Version 1.2.0.0 of 03/11/2009
Windows Server 2012R2 Datacenter  Italian

Thanks