Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner

Runtime Calibration Refused

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Runtime Calibration Refused
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5022
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All
Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 02:21 AM

0 Likes
7
5104
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-28 02:21 AM

Runtime Calibration Refused

This question was originally posted by Martin on APC forums on 9/5/2015


Hi,

yesterday I replaced the battery of my Smart-UPS750.

I thought this would be the right time for updated the firmware of the Network Managment Card 2.

So I have done it.

After that I would run the runtime calibration which was refused by NMC every time.

I found a post in the forum, that the firmware from the UPS has should be updated too. So I did it and I updated the UPS from 5 (ID17) to 7.1 (ID17).

Unfortunately the calibration does not work after all.

The following have I done also:

  • discharging and charging the battery
  • restoring to factory defaults
  • reboot of NMC and UPS.

But nothing solved the problem.

Has anyone any further suggestion how to solve the problem?

Thank you.

Best Regards,

Martin

Attachments
Labels
  • Labels:
  • Smart-UPS & Symmetra LX | RM
  • Tags:
  • calibration
  • network-management-card
  • problem
  • smart-ups
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 02:22 AM

0 Likes
2
5097
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-28 02:22 AM

This reply was originally posted by Martin on APC forums on 9/8/2015


Hi Bill,

this was the right hint. Thank you.

I tryed to start the calibration from front panel, which was refused too.

But here I got a helpfull error message. "Calibration need at at least 10% load".

So I put more consumer to the outlets, and now I could start the calibration from NMC.

Sorry for the inconvenience.

Best Regards,

Martin

See Answer In Context

Reply
Share
Replies 7
Terry_Kennedy_apc
Commander Terry_Kennedy_apc
Commander

Posted: ‎2021-06-28 02:21 AM

0 Likes
0
5098
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-28 02:21 AM

This was originally posted on APC forums on 9/5/2015


Normally the only reason for the UPS to refuse the calibration command is a) the battery is not at 100% or b) it is doing something with the battery already (on battery, self-test, etc.).

I'd suggest running a self-test, and if that passes, try the calibration again once the battery returns to 100% from the self-test.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 02:21 AM

0 Likes
0
5098
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-28 02:21 AM

This reply was originally posted by Martin on APC forums on 9/6/2015


Hi Terry,

thank you for your answer.

I have done this before.

The self test has passed before and I have waited until the battery load was 100.0%.

Today I tried the calibration and it was refused too, after passed self test (yesterday). (As you can see on se5.png)

Attachments
Reply
Share
Terry_Kennedy_apc
Commander Terry_Kennedy_apc
Commander

Posted: ‎2021-06-28 02:22 AM

0 Likes
0
5098
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-28 02:22 AM

This was originally posted on APC forums on 9/6/2015


I think you'll need to wait for the APC folks to see this, then. Here in the US, Monday is a holiday. You can find your local support contact info here.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 02:22 AM

0 Likes
0
5098
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-28 02:22 AM

This reply was originally posted by Bill on APC forums on 9/8/2015


Hi,

Can you run the calibration test from the Smart-UPS LCD panel? To do this you click on the Esc key, use the up or down arrow to scroll to Test & Diags, click on the enter key, use the up or down arrow to scroll to Calibration Test.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 02:22 AM

0 Likes
2
5098
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-28 02:22 AM

This reply was originally posted by Martin on APC forums on 9/8/2015


Hi Bill,

this was the right hint. Thank you.

I tryed to start the calibration from front panel, which was refused too.

But here I got a helpfull error message. "Calibration need at at least 10% load".

So I put more consumer to the outlets, and now I could start the calibration from NMC.

Sorry for the inconvenience.

Best Regards,

Martin

Reply
Share
Binod
Binod
Cadet

Posted: ‎2022-03-01 02:41 PM

In response to BillP
0 Likes
1
4303
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-03-01 02:41 PM

Hi , 

 

In my case self-test passed but still the callibration got the result: Refused..

Cause: load too low

 

Model: Smart-UPS 750

Firmware: UPS 08.3

 

Manufature date: 2013

 

Any idea ?

 

Binod

 

  • Tags:
  • english
Reply
Share
TonKei
Lieutenant TonKei Lieutenant
Lieutenant

Posted: ‎2022-03-01 11:02 PM

In response to Binod
0 Likes
0
4294
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2022-03-01 11:02 PM

Hello Binod

 

There is a FAQ document detailing the requirements for doing a runtime calibration on the SMT/SMX units.

You can find the FAQ here -> https://www.apc.com/us/en/faqs/FA314748/

 

In short, there are minimum requirements that need to be met, or the unit will refuse the calibration. 

"UPS load greater than a minimum threshold, which is proportional to the number of External Battery Packs (XBP) connected. With no XBP connected, the minimum required load is 10% (SMX or SMT); with one XBP: 25%; with 2 XBPs: 40%; with 5 or more XBPs: 85%"

 

On another note, you are posting to a thread that was marked as solved a while back, which makes your post very easy to overlook.

 

Best regards

Tonny 

  • Tags:
  • english
Reply
Share
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc