Regular "Severe - UPS: Bypass not in range; either frequency or voltage"

[ocgltd_apc]

We had a lengthy power outage last night and the UPS ran out of battery power. When power returned (about 1 hr after restart) we started getting the error "Severe - UPS: Bypass not in range; either frequency or voltage." (I have a Symmetra 8000 with web card:)

Based on the manual I think I understand the error message. However, the ups event log does not show any over/under voltage or frequency. When I check the current state page of the web interface to the ups, it shows info below. Everything looks fine.

How do I know what the cause of the error is? (Volt or Freq). Is this recorded somewhere? What is the acceptable volt & freq range?

------------------------------

Reason For Last Transfer To Battery: Due to software command or UPS's test control.
Internal Temperature: 037.3 Degrees Celsius
Describes utility power status
Input Voltage: 237.3 VAC
Input Frequency: 59.99 Hz
Maximum Input Voltage: 237.3 VAC
Minimum Input Voltage: 235.6 VAC
Describes output power status
Output Voltage: 234.0 VAC
Output Frequency: 60.00 Hz
Output Current: 00.0 Amps
Output Watts at n+0: 010 %
Output Watts at n+0: 010 %
Output VA at n+0: 007 %
Output VA at n+0: 007 %
Fault tolerance parameters
Redundancy: n+0
Present kVA Capacity: 04.0 kVA
Describes battery status
Battery Capacity: 100.0 %
Runtime Remaining: 0180 Minutes
Nominal Battery Voltage: 120.0 VDC
Actual Battery Bus Voltage: 137.1 VDC
Number of Batteries: 002
Number of Bad Batteries: 000
Self-Test Result: Passed
Self-Test Date: 06/07/2011
Calibration Result: Passed
Calibration Date: 06/03/2011

Message was edited by: ocgltd

Message was edited by: ocgltd

[ocgltd_apc]

A little more info. I checked the MIM status and see:

state=05 fan=0
100 10 00110101
Vint=244.2 00000000

So input voltage is correctly set to 240v (I think - and why would that change after a full discharge).

The Voltage status shows:

staus
00 Vin Vout Iout
1 237.3 234.0 00.0A

Hopefully there's another clue there for someone knowledgeable.

Thanks

[ocgltd_apc]

Here are the settings you asked for:

VoutReport set to AUTO
Output freq set to 60Hz +/- 0.1Hz
Bypass set to "Go to bypass" (was in Drop Load but I just changed it)

So now, how should I interpret these? Should I set VoutReport to 240v? (I have this unit on single phase 240v). Is the output freq too narrow? Does bypass setting matter? etc

I just replaced the SYMIM 2 weeks ago, after the last one died following a power outage. Could this be a factor?

I seem to recall that PowerChute produces a graph of Voltage over time, so I installed Powerchute Business Edition. But PowerChute isn't able to detect the UPS (connected by serial port). I think my Symmetra 8000 is not on the supported device list for Powerchute...is this worth pursuing or is this just incompatable?

Message was edited by: ocgltd

[ocgltd_apc · Accepted solution]

I widened the freq range to +/ .3 (which MAY solve the problem - but I won't chase this further)
And I turned off drop load on bypass (which caused all my messages)

Thanks!