Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
Solved
Go to Solution
Link copied. Please paste this link to share this article on your social media post.
Hi!!!
I have a SUA3000RMI2U UPS with network board like this: https://www.apc.com/shop/ru/ru/products/-UPS-Network-Management-Card-2-with-Environmental-Monitoring...
Today pulled the devil to update the software on it. 😞
Now she does not see the UPS.
Quick Status
Lost Communication to the UPS
this error i see on web interface.
Nothing can not manage. There is no data about the UPS in the web-interface.
Tell me how to get out of the situation!
Accepted Solutions
Link copied. Please paste this link to share this article on your social media post.
Hi Evgeniy,
This occurred because if you look at the top of the screen in your screenshot, Symmetra 3 phase UPS firmware was accidentally/incorrectly loaded. If you have a Smart-UPS, you need Smart-UPS firmware. Symmetra UPSs are a different product line and thus, require different firmware.
This will be an easy problem to resolve though. Just download and re-apply the correct firmware using the same process you used to load the above firmware and it should be resolved 
The firmware you need for a Smart-UPS product is part number SFSUMX656 (note, we'll have 6.6.4 coming out in a few weeks), and here is the link to download: http://www.apc.com/us/en/tools/download/download.cfm?sw_sku=SFSUMX656&software_id=MFOI-AXRN8C&family...
Let us know how it goes or if you have any other questions.
Link copied. Please paste this link to share this article on your social media post.
Hi Evgeniy,
This occurred because if you look at the top of the screen in your screenshot, Symmetra 3 phase UPS firmware was accidentally/incorrectly loaded. If you have a Smart-UPS, you need Smart-UPS firmware. Symmetra UPSs are a different product line and thus, require different firmware.
This will be an easy problem to resolve though. Just download and re-apply the correct firmware using the same process you used to load the above firmware and it should be resolved
The firmware you need for a Smart-UPS product is part number SFSUMX656 (note, we'll have 6.6.4 coming out in a few weeks), and here is the link to download: http://www.apc.com/us/en/tools/download/download.cfm?sw_sku=SFSUMX656&software_id=MFOI-AXRN8C&family...
Let us know how it goes or if you have any other questions.
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
No problem! 
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.