Powerview can't entering to programing mode

[BillP]

We tried to change the Powerview language on Symmetra LX (with the attached procedure) , but after download the file .bin was a comunication error, sound a beep, and now display is blank with all leds on (see attached picture).

Not respond ESC key. Pressing simultaneously the three keys on the right (ESCAPE, HELP, and ENTER) for about three seconds does not work, we change cables, MIM,  connecting the powerview on remote not does work.

We cant´t Place the PowerView in programming mode to download again the firmware

How we cant reset the powerview?

Your quick response will be highly appreciated.

thanks,

Frank

[BillP · Accepted solution]

Try pressing and holding arrow up + arrow down + return/enter + escape for a few seconds to see if it will reboot successfully - no promises though since you effectively tried to reboot it by moving it to the rear of the UPS.

Otherwise, I am not sure what happened to it unfortunately and I don't know of any additional steps to try.