Powerchute wont shutdown pc if a user is remote desktop'ed in

[Anonymous user]

Hi,

There is a bug/malfunction with the powerchute personal edition software which results in it failing to hibernate/shutdown the pc if a user is logged into that pc via remote desktop.

This is a frequent scenario with a home server. In my case i have a Back-UPS CS 650 protecting a windows 7 home server pc.

I may be remote desktop'ed into the machine from another computer - if i am logged on and a power failure occurs, the powerchute software will count down to shutdown but then fail to shut down with it permanently stating < 1 min to shutdown.

I noticed that an older thread had the exact same issue with windows server 2008 but was ignored as the personal edition is not supported on win2k8 server. [https://community.se.com/t5/APC-UPS-Data-Center-Enterprise/bd-p/datacenter-forum]

The problem also affects a normal non server windows 7 machine as another PC of mine has the same issue if i am remote desktop'ed into it.

Due to the fact this can leave a machine completely unprotected from power failure - with it unable to shutdown, i have been forced to uninstall the powerchute software, and use the windows built in battery power management - at least that can shutdown the computer!

Can someone from APC urgently look into this - it has been a problem for well over a year at least and was just ignored when a previous user brought it up because he was using windows server 2008. Well i can tell you now its not just windows server, its windows 7 and also probably vista.

As it stands this problem renders the powerchute software worse than useless - leaving your machine effectively unprotected from power failures.

[BillP · Accepted solution]

hello. we already have an issue logged against this. i will go ahead and add this thread and your comments to it for review.