Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

Powerchute Personal Edition support BP1000 Backup UPS Pro 1000 Serial cable connection?

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Powerchute Personal Edition support BP1000 Backup UPS Pro 1000 Serial cable connection?
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
Teken
Spock Teken
109
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 12:08 AM . Last Modified: ‎2024-03-11 04:21 AM

0 Likes
2
907
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 12:08 AM . Last Modified: ‎2024-03-11 04:21 AM

Powerchute Personal Edition support BP1000 Backup UPS Pro 1000 Serial cable connection?

I have a USB conversion Kit AP9584, and a serial 940-0024C and 940-0020B cables with Windows 10 Pro and several BP1000/Backup UPS Pro 1000 UPSs.

With the USB conversion Kit AP9584 the Windows 10 Pro built in drivers see the UPSs ( I tried 2 of the three that I have).   Also Powerchute Personal Edition sees the UPS BP1000.

Next I used a USB to Serial converter and the serial cables 940-0024C, 940-0020B.  In each case Windows 10 Pro did not see the UPSs.

When I tried to use the Powerchute Personal Edition Software 3.0.2.0, Powerchute reported that no UPS could be detected.  Tried using either cables.

Does the Powerchute Personal Edition Software version 3.0.2.0 still support the serial interface.  When I cancel it talks about not finding the UPS on the USB interface.

I have looked around the message board but nothing talks about Powerchute Personal Edition supporting or not supporting the serial interface.

Secondly in order to test the USB to serial cable is it possible to use hyperterminal or putty or some other such terminal emulator to see if the connection is working?

Oh did I mention, I tried COM2 and COM5 for the settings for the USB to Serial device.  Also settings were 9600 (Baud/bit Rate),8 (Data Bits),none (Parity),1 (stop bits),none (flow control).

I know these are old UPSs but why buy new when the old work just fine when all I need is an orderly shutdown.

======Update 1 ================================================

Tried Powerchute Business Edition.  Did not detect the UPS.  However after manually configuring the software to communicate over COM2, using the USB to Serial converter, the software did detect a Backup UPS Pro 1000.  When I disconnected the UPS from A/C the Powerchute Software did perform a shutdown.  Also I am alerted on my phone via email and txt/SMS!!!!!!!!  Supports TLS/SSL which my personal email FASTMAIL.COM requires in order to use their SMTP servers.

This leads me to think that the Powerchute Personal Edition does not support the serial port.  However I cannot say that this is true for certain.

Well I have achieved my objective and more!!!!

Now I have to figure out to test the UPS on a periodic basis.

Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 12:08 AM . Last Modified: ‎2024-03-11 04:21 AM

0 Likes
0
907
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 12:08 AM . Last Modified: ‎2024-03-11 04:21 AM

Thank you for the response, very elucidating, and the suggestion .

Once I get home I will try this out!

Thx again

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 2
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 12:08 AM . Last Modified: ‎2024-03-11 04:21 AM

0 Likes
0
907
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 12:08 AM . Last Modified: ‎2024-03-11 04:21 AM

Hi,

PowerChute Personal Edition is USB comm only. For the BP1000 I suggest using APCUPSD. 

The com port setting should be 2400 (bit Rate), 8 (Data Bits), none (Parity), 1 (stop bits), none (flow control).

The proper cable is 940-0020 as the UPS is simple signalling only. Simple signalling is one way communications. From UPS to computer / software. Simple signaling is the recognition of whether certain pins of the serial port are high or low, and allows for 3 states only; on battery, low battery and UPS turnoff.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 12:08 AM . Last Modified: ‎2024-03-11 04:21 AM

0 Likes
0
908
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-30 12:08 AM . Last Modified: ‎2024-03-11 04:21 AM

Thank you for the response, very elucidating, and the suggestion .

Once I get home I will try this out!

Thx again

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of