PowerChute not executing command file

[BillP]

This question was originally posted by Vishal on APC forums on 1/13/2011

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Hi there,

I am trying to run test a command file from the PowerChute Console, which works perfectly fine when running it using Command Prompt.

The file is as follows:

psexec \\server-name -u username -p password cmd /c "shutdown /f /s /t 0"

The PSEXEC exe is inside the same folder as the command file.

When I press test nothing happens.

Please can someone advise me on why this is not working.

Thanks in advance,
Vishal

[BillP]

This reply was originally posted by Angela on APC forums on 1/13/2011

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try checking these articles:

http://nam-en.apc.com/app/answers/detail/a_id/1784/

http://nam-en.apc.com/app/answers/detail/a_id/7712/

most commonly, i see that the service needs to be set for "interact with desktop" mentioned in these articles above and below.

1. Go to Services and right click on the Agent service and choose Properties.

2. Click on the "Log On" tab.

3. Check the box for "Interact with Desktop".

4. Close out and then Stop the Agent service and restart it.

[abba_apc]

This was originally posted on APC forums on 8/5/2019

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hi,

I have same problem, but I couldn't solve it, I tried different method still the test of my cmd file doesn't open.

Do you have other tips I can try?

Albert

[BillP · Accepted solution]

This reply was originally posted by Bill on APC forums on 8/6/2019

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Hi,

We have FAQ FA159586 that discusses this issue.