PowerChute Personal Edition not installing

[Anonymous user]

Hello everyone,

I just bought 5 brand new UPS Smart-UPS 1500 model SMT1500I.

I installed PowerChute Business Edition Agent on my laptop and everything was fine. The software installed and detected the UPS ( connected through USB ).

I unistalled the PowerChute Business Edition Agent and then I tried to install PowerChute Personal Edition.

PowerChute Personal Edition installation fails because it does not detect the UPS.

My laptop runs Windows 8.1 PRO 64 bit.

I attached pictures to see the error and that the UPS appears ok in the "Device Manager"

Please help me!

[BillP]

Hi,

PowerChute Personal Edition is not compatible with Smart-UPS. You should install PowerChute Business Edition.

[Anonymous user]

Bill,

Thank you for your prompt answer.

I installed the Business Edition but I can't find anywhere in the interface an option to calibrate the UPS.

I tried to run a "Calibration" from the UPS's menu but it run for 2 only 2 minutes.

Please help me.

Thanks for the help.

Florin

[BillP · Accepted solution]

Hi,

Performing a runtime calibration from PowerChute would not produce different results than running one from the LCD panel. When performing a runtime calibration the UPS must have a minimum of 30% load and will not run unless the batteries are fully charged. 

To run a calibration for PowerChute Business Edition go to the upper left of the web interface and select the UPS the select Diagnostics. 

Please see Schneider Electric FAQ FA284198

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[Anonymous user · Accepted solution]

Hi,

Thanks Bill for your answer.

The problem was that when I first run the PowerChute Web Interface there was an initial setup that I wasn't covering.