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Posted: 2021-07-08 05:21 AM
This was originally posted on APC forums on 6/19/2018
Hello everyone,
I just bought 5 brand new UPS Smart-UPS 1500 model SMT1500I.
I installed PowerChute Business Edition Agent on my laptop and everything was fine. The software installed and detected the UPS ( connected through USB ).
I unistalled the PowerChute Business Edition Agent and then I tried to install PowerChute Personal Edition.
PowerChute Personal Edition installation fails because it does not detect the UPS.
My laptop runs Windows 8.1 PRO 64 bit.
I attached pictures to see the error and that the UPS appears ok in the "Device Manager"
Please help me!
Posted: 2021-07-08 05:22 AM
This reply was originally posted by Bill on APC forums on 6/21/2018
Hi,
Performing a runtime calibration from PowerChute would not produce different results than running one from the LCD panel. When performing a runtime calibration the UPS must have a minimum of 30% load and will not run unless the batteries are fully charged.
To run a calibration for PowerChute Business Edition go to the upper left of the web interface and select the UPS the select Diagnostics.
Please see Schneider Electric FAQ FA284198
Posted: 2021-07-08 05:22 AM
This was originally posted on APC forums on 7/2/2018
Hi,
Thanks Bill for your answer.
The problem was that when I first run the PowerChute Web Interface there was an initial setup that I wasn't covering.
Posted: 2021-07-08 05:21 AM
This reply was originally posted by Bill on APC forums on 6/19/2018
Hi,
PowerChute Personal Edition is not compatible with Smart-UPS. You should install PowerChute Business Edition.
Posted: 2021-07-08 05:22 AM
This was originally posted on APC forums on 6/20/2018
Bill,
Thank you for your prompt answer.
I installed the Business Edition but I can't find anywhere in the interface an option to calibrate the UPS.
I tried to run a "Calibration" from the UPS's menu but it run for 2 only 2 minutes.
Please help me.
Thanks for the help.
Florin
Posted: 2021-07-08 05:22 AM
This reply was originally posted by Bill on APC forums on 6/21/2018
Hi,
Performing a runtime calibration from PowerChute would not produce different results than running one from the LCD panel. When performing a runtime calibration the UPS must have a minimum of 30% load and will not run unless the batteries are fully charged.
To run a calibration for PowerChute Business Edition go to the upper left of the web interface and select the UPS the select Diagnostics.
Please see Schneider Electric FAQ FA284198
Posted: 2021-07-08 05:22 AM
This was originally posted on APC forums on 7/2/2018
Hi,
Thanks Bill for your answer.
The problem was that when I first run the PowerChute Web Interface there was an initial setup that I wasn't covering.
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