Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

PowerChute Install Hangs

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • PowerChute Install Hangs
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
Teken
Spock Teken
110
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:57 AM . Last Modified: ‎2024-03-05 10:37 PM

0 Likes
9
1036
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 03:57 AM . Last Modified: ‎2024-03-05 10:37 PM

PowerChute Install Hangs

I am trying to install PowerChute Personal Edition 3.0.2 on a Windows Vista computer. The installation hangs up on the destination folder screen and won't complete.  I have followed all the procedures in FA167118 and FA159949 but no luck.  Any help or suggestions would be appreciated.

Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
  • Tags:
  • PowerChute
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

0 Likes
0
1036
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

After reviewing the log it looks like the issue described in Kbase FA167118. Since you wrote that you have already reviewed that document the only suggestion I have would be to roll the OS back to a known good date and run the installer again. If that still does not resolve the issue you could install PCPE 2.2 or use Native Power Options as described in the PDF attached to Kbase FA159653.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 9
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:57 AM . Last Modified: ‎2024-03-05 10:37 PM

0 Likes
0
1037
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 03:57 AM . Last Modified: ‎2024-03-05 10:37 PM

I was trying to find the instructions on how to do a verbose install but I can't find them.

Anyway, as outlined in this thread-> PowerChute Personal 3.0.1 install fails on Windows 7 64bit Finnish do you see any files created anywhere on the system where there is an error log that we can go ahead and look at?

My only other thought beyond those kbases is the destination folder you're choosing is not allowing the installer to write to it. Have you tried different destination folders?

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

0 Likes
0
1038
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

I know its Vista but I thought it might be similar in this regard. Let me get back to you when I track down these other instructions I was looking for.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

0 Likes
0
1038
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

I tried installing to another folder, but it still hangs the same way.  I don't get any error indication;  the installation just hangs up on the destination file screen.  Where would I look for an error log?  This is a Vista system, not Windows 7.

Thanks.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

0 Likes
0
1038
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

Ok, here we go:

1. Trigger the 3.0.2 installation process by executing (double clicking) PCPE_Setup.exe (or I think maybe PCPEInstaller.exe) 

     

2. Go to C:\Documents and Settings\ or Search for PCPE_3.0.1.msi to find were it was installed to.[The reference to 3.0.1 is not a typo. The MSI was not renamed from the 3.0.1 installer.]

3. Copy the PCPE_3.0.1.msi file to the desktop          

4. Open a command prompt as Administrator         

5. Change directory to Desktop          

6. Run the command   msiexec /i PCPE_3.0.1.msi /l*vx install.txt  (letter L then *vx)   

7. The installer UI will be launched again  

8. Run the normal installation steps  

9. Post to us the log file "install.txt" for analysis that is created.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

0 Likes
0
1038
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

OK, I followed your steps.  Here is the file.


Attachments
install.txt.zip
Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

0 Likes
0
1038
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

Thanks. All I can personally see is where you cancel it after it hangs. Because of the holiday weekend here in the US and all of us being out, I will have to get back to you on Monday since I cannot see the issue myself right now. cry

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

0 Likes
0
1038
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

Oh well.  ...  Thanks for trying.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

0 Likes
0
1038
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

Sorry. I let this one slip through the cracks.

Bill P. - can you check the log file that ceegee attached to this post and see if we can figure out what the issue is?

Thanks!

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

0 Likes
0
1037
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 03:58 AM . Last Modified: ‎2024-03-05 10:37 PM

After reviewing the log it looks like the issue described in Kbase FA167118. Since you wrote that you have already reviewed that document the only suggestion I have would be to roll the OS back to a known good date and run the installer again. If that still does not resolve the issue you could install PCPE 2.2 or use Native Power Options as described in the PDF attached to Kbase FA159653.

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of