PowerChute Configure Events tab missing events

[JohnsIsland_apc]

I seem to have screwed up installing PowerChute on a Server 2003, the Configure Events page is missing all events.  OK, I did install V2.2.3 Build 12, then discovered another version already installed.  I uninstalled both versions, then reinstalled 2.2.3.  Found the events missing.  Uninstalled and reinstalled again.  Still missing.  

I am hoping some resident expert can offer a bit of advice on how to correct the problem.

Thanks,

Jeff

[BillP]

Hi,

I assume the network card is AP9630, AP9631, or AP9635. PCNS 2.2.3 is not compatible with those cards. If you need to run PCNS 2.2.3 you will need a UPS that supports AP9617, AP9618, or AP9619. 

[JohnsIsland_apc]

Bill,

Thanks for the response.  I thought I had configured a PowerChute client on a AP9631.  Checking, I found I had configured a PowerChute (V2.2.3 Build 12) client on a AP9631 (V6.5.0), however the UPS was a SUA1000XL.  The problem I mentioned above is with a PowerChute V2.2.3 Build 12, AP9631 with V6.5.0, however the UPS is a SMX1500RM2U--which doesn't support AP9617, 18 or 19.  When I read your response, I first thought it was the AP9631 that was causing the problem.  

Is there a version of PowerChute which will work on Server 2003 and communicate with a SMX1500RM2U/AP9631?

Thanks,

Jeff

[BillP · Accepted solution]

Hi,

What is the full version of Server 2003? That will determine which version of PowerChute will be compatible.