PowerChute 3.0 does not detect UPS during installation on Windows 7 x64

[Anonymous user]

As the title says, the UPS software doe snot detect my UPS during instlalation ona windows 7 x64 install. The UPS in quesiton is a [APC Back-UPS Pro 1000|http://www.apc.com/products/resource/include/techspec_index.cfm?base_sku=BR1000G&tab=Software&total_...]

[Screenshot of the problem|http://i.imgur.com/mXFE6.jpg].

Does anyone else have a solution to this? Thanks.

Message was edited by: Nitrodist

[BillP]

You are very much welcome. Have a nice day ahead.

[BillP]

Hi Nitrodist,

First and foremost I wanted to be sure that you have the USB cable attached from the UPS to the USB port on your PC. Make sure as well that it is the APC Proprietary cable, 940-0127 that you are using. I would also make sure that the APC UPS is detected by the computer, you can go to Device Manager and see if there's something that says Batteries/HID/Human Interface Device. If it shows up, we can try to uninstall/reinstall the USB drivers.

[Anonymous user · Accepted solution]

Success! Had to connect the RJ45 to USB cable. Thanks.