Text Message on Sprint does not go through

[Kurt_apc]

I have an AP9631 mgmt card

I set up 3 recipients to 3 different email accounts

1 of those accounts is my sprint phone 0123456789@messaging.sprintpcs.com

I never ever receive the the message to my sprint phone. I tried both short and long format options.

The email settings, server, and password are correct as the other two email accounts receive the message just fine.

I don't think the issue is with Sprint because I can use any other email client like outlook, gmail, etc. and I receive the message just fine. I also have other automated systems that send me messages to the phone and those work fine too so it's only the APC software that can not send me a message to my sprint #.

Does anybody have any idea why the message does not go through? Has anyone else been able to have the APC card successfully send a message to their sprint #?

[BillP]

i am going to be working on this..it may take a little bit but we will see why this is not working properly.

[Kurt_apc]

Thanks for looking into this. The test seemed to work. Do you have an ETA on the software update which would fix the issue?

[BillP]

hi

good news. we believe we fixed this on our latest version of released firmware, due out in a few months. i'd like to verify if you'd like to private message me your sprint phone number and i can try to send you a message to verify this from an APC card that we have set up on an external network. if not, we have tested it with AT&T and verizon over the last day or so and have had good results but i was hoping you'd be open to testing with sprint to verify for yourself.

let me know and I can email or PM if you if you'd like so we can work on it.

thanks!

[Kurt_apc]

Sure. I will send you a PM except that I can't find the PM button..

This is good news as this has been an issue for me for years. I should of asked sooner.

Message was edited by: Kurt

[BillP]

it is on the top right of the screen, the little envelope to the right of "Your Control Panel."

Sorry - but I am glad if we are getting it fixed now for you :-S

[Kurt_apc]

PM sent. I'll let you know if I receive a message.

Message was edited by: Kurt

[BillP]

if you are using the sumx application, for smart ups and matrix, we are looking at an august time frame. if you are using a symmetra 3 phase UPS like a symmetra PX 80k, we are also looking at around august-ish. if it is symmetra single phase, i am honestly not sure. any of the other products, i don't know at this time.

what i can tell you is any product with AOS 5.1.6 or higher will have the fix. if i didnt mention the product application you are using, let me know and I can find out for you. if this is going to be a problem, let me know and we can see what else i can work out for you.

[Kurt_apc]

I have the SMX3000RMLV2UNC with the AP9631. I'm using the web interface of the network card to configure alerts.

[BillP · Accepted solution]

alrighty..for that we are currently looking at an august time frame for the firmware release.