Power Chute with MacIntosh OS X 10.9.2?

[Anonymous user]

Hi,

      I have an 27" iMac with an operating system of OS X 10.9.2.  There is no Power Chute currently for this MacIntosh operating system.  I want to remove the cable that goes from the BE750G to the iMac computer USB for PowerChute because my iMac restarts all by itself for some appent reason and I am trying to narrow down the items connected to my computer.  Is anyone aware of any problem that this will cause with the BE750G APC Backup UPS?  If so, please advise.

Thanks,

relaxed4102

[Anonymous user]

Hi,

      I have an 27" iMac with an operating system of OS X 10.9.2.  There is no Power Chute currently for this MacIntosh operating system.  I want to remove the cable that goes from the BE750G to the iMac computer USB for PowerChute because my iMac restarts all by itself for some appent reason and I am trying to narrow down the items connected to my computer.  Is anyone aware of any problem that this will cause with the BE750G APC Backup UPS?  If so, please advise.

Thanks,

relaxed4102

[BillP]

Hi,

If you do not use the energy saver option with the UPS you do not need the cable connected so it is fine to disconnect it.

[BillP]

Hi,

Can I ask if you had the APCUPSD software installed on that iMac?

If you did, you can try removing it using the command below in Terminal.

sudo /sbin/apcupsd-uninstall

Reboot the iMac after doing this, and you should see the UPS in Energy Saver.

Hope this helps.

[BillP]

Hi,

We downloaded the free version of 10.9.2 and after the upgrade attached Back-UPS to the system.We tested a few different Back-UPS and in each case Energy Save is available and works as expected.

As for your question about the cable, if you are not using Energy Save or as mentioned by john1712 APCUPSD then there is no reason for having the USB cable attached to the Back-UPS.

[Anonymous user]

Hi,

      It happened again on Monday, May 12, 2014 @ 8:47am, my 27" iMac crashed again because the cable from the APC Backup UPS BE750G was plugged into the APC Backup UPS to the back of my 27" iMac USB port.  APC does not support my operating system or OS X 10.9.2.  So I unplugged the cable again from the USB port on the back of my 27" iMac.  APC should not make a Backup UPS for MacIntosh if they can't support thr current operating system or OS X 10.9.2.

     I filed a report with Apple again on the crash as follows:

Anonymous UUID:       E721D4D9-CD2F-285D-F8C9-46AF5A0FADE3

Mon May 12 08:47:43 2014

panic(cpu 4 caller 0xffffff8022adbe7e): Kernel trap at 0xffffff8022dc4030, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0xffffff83cd180000, CR3: 0x0000000062c1707d, CR4: 0x00000000001606e0

RAX: 0xffffff80654850b0, RBX: 0x0000000000000000, RCX: 0xdeadbeefdeadbeef, RDX: 0xdeadbeefdeadbeef

RSP: 0xffffff83afebbd00, RBP: 0xffffff83afebbdb0, RSI: 0xffffff80654850e8, RDI: 0x0000000000000000

R8:  0x0000000000000000, R9:  0x00000000000001cf, R10: 0x0000000000000000, R11: 0xffffffffffffffff

R12: 0x0000000000000000, R13: 0xffffff80654850a0, R14: 0xffffff8065a08a98, R15: 0xdeadbeefdeadbeef

RFL: 0x0000000000010282, RIP: 0xffffff8022dc4030, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0xffffff83cd180000, Error code: 0x0000000000000000, Fault CPU: 0x4

Backtrace (CPU 4), Frame : Return Address

0xffffff83a64e5df0 : 0xffffff8022a22fa9

0xffffff83a64e5e70 : 0xffffff8022adbe7e

0xffffff83a64e6040 : 0xffffff8022af3376

0xffffff83a64e6060 : 0xffffff8022dc4030

0xffffff83afebbdb0 : 0xffffff8022dc3d37

0xffffff83afebbe20 : 0xffffff8022dc347b

0xffffff83afebbf30 : 0xffffff8022dc2ff4

0xffffff83afebbf60 : 0xffffff8022e3e157

0xffffff83afebbfb0 : 0xffffff8022af3868

BSD process name corresponding to current thread: esets_proxy

Mac OS version:

13C1021

Kernel version:

Darwin Kernel Version 13.1.0: Wed Apr  2 23:52:02 PDT 2014; root:xnu-2422.92.1~2/RELEASE_X86_64

Kernel UUID: E9CF78E2-1E9F-3B6F-81A4-FEE6C6D0E4D5

Kernel slide:     0x0000000022800000

Kernel text base: 0xffffff8022a00000

System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)

System uptime in nanoseconds: 1163539110539

last loaded kext at 930315616457: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa4e75000, size 49152)

last unloaded kext at 1000870976320: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa4e75000, size 32768)

loaded kexts:

com.eset.kext.esets_kac 600.00.91f01

com.eset.kext.esets_pfw 600.00.91f01

com.apple.filesystems.afpfs 11.1

com.apple.nke.asp-tcp 8.0.1

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.60

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.3f10

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 2.6.0f1

com.apple.driver.AGPM 100.14.15

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDA 2.6.0f1

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.GeForce 8.2.4

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleIntelHD4000Graphics 8.2.4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleIntelFramebufferCapri 8.2.4

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.AppleUSBODD 3.4.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.5.1

com.apple.driver.AppleUSBHub 666.4.0

com.apple.driver.AppleSDXC 1.5.2

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AppleAHCIPort 3.0.0

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleUSBXHCI 670.4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.driver.IOBluetoothHIDDriver 4.2.3f10

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.6.0f1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.5fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOAcceleratorFamily 98.14

com.apple.nvidia.driver.NVDAGK100Hal 8.2.4

com.apple.nvidia.driver.NVDAResman 8.2.4

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.iokit.IOBluetoothFamily 4.2.3f10

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IOSurface 91

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.driver.AppleHDAController 2.6.0f1

com.apple.iokit.IOHDAFamily 2.6.0f1

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginFamily 5.7.0d10

com.apple.driver.AppleSMC 3.1.8

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOAcceleratorFamily2 98.14

com.apple.AppleGraphicsDeviceControl 3.4.35

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleThunderboltEDMSink 2.1.3

com.apple.driver.AppleUSBHIDMouse 180.9

com.apple.driver.AppleHIDMouse 180.9

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.driver.CoreStorage 380

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.2.7

com.apple.iokit.IO80211Family 630.35

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBFamily 675.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Model: iMac13,2, BootROM IM131.010A.B05, 4 processors, Intel Core i7, 3.4 GHz, 32 GB, SMC 2.11f16

Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD ST3000DM001, 3 TB

Serial ATA Device: APPLE SSD SM128E, 121.33 GB

USB Device: USB 3.0 HUB

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Back-UPS ES 750G FW:908.W3 .D USB FW:W3

USB Device: USB 2.0 HUB

USB Device: Apple Optical USB Mouse

USB Device: Hub

USB Device: Apple USB SuperDrive

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: iMac, Apple Inc., 23.4

      If anyone has any suggestion, please advise.

relaxed

[voidstar_apc]

Hi Relaxed,

Your computer crashed while running code in "esets_proxy" which is part of ESET Cyber Security. They seem to recommend uninstalling and reinstalling ESET:

Process crash in esets_proxy after upgrading ESET Cyber Security or ESET Cyber Security Pro - ESET K...

https://forum.eset.com/topic/587-process-crash-in-esets-proxy-50110/

I hope that helps.

[Anonymous user]

Does Powerchute work with OS X 10.10?

[BillP · Accepted solution]

If your UPS is a Smart-UPS with a Network Management Card we offer PowerChute Network Shutdown. Your options if connected to a UPS via USB are Native Power Save or APCUPSD.