PoweChute for SUA3000

[Anonymous user]

Hello,

I have a Smart-UPS SUA3000RMI2U plugged in to my server via Com1 and while I can connect to it using Putty and managed to configure the IP address with no problems, when I install PowerChute it cannot find the UPS. I've tried both the 32 bit and 64 bit installer, but get the same results. I am running Sever 2016. Do I need an "old" version of PowerChute?

[BillP · Accepted solution]

Hi,

Are you attempting to install PowerChute Business Edition? If so it is not compatible with a SUA Smart-UPS with a NMC installed. You should install PowerChute Network Shutdown and communicate with the UPS via the NMC. 

[Anonymous user]

That would most definitely be the reason then... Installed Network Shutdown and all seems to be OK. Thanks very much for your help!