Possible bug? Corrupted m11.cfg

[Anonymous user]

So I had v9.5 and upgraded to v10 of powerchute business, it was running fine for awhile but I recently noticed that the APC service wasn't running and if I tried to start it I got this error "windows could not start the service on local computer error 1067 the process terminated unexpectedly" after a few hours of reinstalling, searching and trying different things I finally narrowed down my problem to be the m11.cfg after reverting to the backup file it's working again, I don't remember changing anything in the past couple weeks so I'm not sure what could've caused this.

Now that it's working again, can someone tell me how to restore my settings/logs? Everything has been reset although added the logs and everything back.

[BillP · Accepted solution]

Hi,

Sorry for the inconvenience. The settings are stored in the M11 file so if it was corrupted the data is missing. The DataLog can be read with a test editor. Unfortunately the EventLog cannot be read with a text editor so that information is missing also. 

[Anonymous user]

That's fine, I was able to restore almost everything because I have system restore setup to save files too, so I just went to a previous version and picked the files from about two weeks ago and everything appears to be there (aside from missing a couple weeks of logs of course) and because of it I can also tell that whatever happened was sometime between the 6th (latest working) and 9th (latest fail).