Poor response from APC Service unit

[PSASICAL_apc]

This was originally posted on APC forums on 8/16/2010

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Dear sir,

We are the leading container terminal operator in South India Tuticorin. We are having AMC for our APC UPS with APC India Pvt. Ltd. since 2005, recently our AMC Agreement has expired on 23rd July 2010, hence we renewed the same and sent the contract copy to APC India Pvt. Ltd., #6, first avenue, Indira Nagar, Adyar, Chennai - 600 020. and also sent the mail to Mr.R. Venkatesan, Service sales Executive, APC (I) PVT LTD
Mobile : +91 9940048649, Landline : 044-42923636 Mail ID: venkatesan.ramaligam@apcc.com Address: 17-A, Shastri nagar, Adyar, Chennai - 600 020
but the same contract agreement has been returned by him and advised us to change the amend the party's name from APC India Pvt. Ltd to M/s.Soundry Power Systems, and demanded to pay Rs. 85,090.50 without any authentication letter from APC. Meanwhile we have called up 3 personnel namely Mr Srineevas (99529 61875), Mr Sudharson (98400 92688) and Mr Senthil (95000 67311) from APC for more than 20 times to meetout one of our urgent repair in our Container Terminal, but till date nobody has come forward to rectify the same. Hence we have incurred a huge loss.

Kindly advice us for an earliest possible solution for the same.

Please give us immediate response .

Veera Raghavan - Contact Executive - mail id : raghavan@psasical.co.in h/p : +91 99655 54001
Sathya - System Administrator - mail id : sathya@psasical.co.in + 91 98421 54003

[PSASICAL_apc]

This was originally posted on APC forums on 8/18/2010

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Hi Clarkson,


Once again we thank you for your effort . We got the information that today we will receive the part and the problem will be solved today itself.

[PSASICAL_apc · Accepted solution]

This was originally posted on APC forums on 8/16/2010

---

Dear sir,

We are the leading container terminal operator in South India Tuticorin. We are having AMC for our APC UPS with APC India Pvt. Ltd. since 2005, recently our AMC Agreement has expired on 23rd July 2010, hence we renewed the same and sent the contract copy to APC India Pvt. Ltd., #6, first avenue, Indira Nagar, Adyar, Chennai - 600 020. and also sent the mail to Mr.R. Venkatesan, Service sales Executive, APC (I) PVT LTD
Mobile : +91 9940048649, Landline : 044-42923636 Mail ID: venkatesan.ramaligam@apcc.com Address: 17-A, Shastri nagar, Adyar, Chennai - 600 020
but the same contract agreement has been returned by him and advised us to change the amend the party's name from APC India Pvt. Ltd to M/s.Soundry Power Systems, and demanded to pay Rs. 85,090.50 without any authentication letter from APC. Meanwhile we have called up 3 personnel namely Mr Srineevas (99529 61875), Mr Sudharson (98400 92688) and Mr Senthil (95000 67311) from APC for more than 20 times to meetout one of our urgent repair in our Container Terminal, but till date nobody has come forward to rectify the same. Hence we have incurred a huge loss.

Kindly advice us for an earliest possible solution for the same.

Please give us immediate response .

Veera Raghavan - Contact Executive - mail id : raghavan@psasical.co.in h/p : +91 99655 54001
Sathya - System Administrator - mail id : sathya@psasical.co.in + 91 98421 54003