PX 250 - Incorrect Firmware for AP9635 Card

[BillP]

This question was originally posted by Michel on APC forums on 8/9/2020

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It appears we have inadvertently upgraded the firmware that came on the AP9635 install in our PX 250 Symmetra.

The 6.8.0 symmetra software that was installed shows no UPS attached to the card now and thus after reading online that firmware is not the correct firmware for the card.

Can I be provided the link to download the correct firmware package or is calling technical support the only option?

[BillP]

This reply was originally posted by Gavan on APC forums on 8/10/2020

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I think three phase Symmetra updates are normally done by our service team but you can try this but it's a little out of date, but should be the right version:

https://www.se.com/ww/en/download/document/MFOI-APWUMJ/

-Gavan

[BillP]

This reply was originally posted by Michel on APC forums on 8/10/2020

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That firmware worked, however the underlying firmware of the unit I think does not match as I have alarms.

The unit was on firmware 6.0.8 prior to the incorrect firmware update. Is that code available as I think that will get the management card back to properly communicating with the PX 250.

[BillP · Accepted solution]

This reply was originally posted by Gavan on APC forums on 8/10/2020

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Hi Michel,

That's a very old version of firmware, I think you'll need to contact your local support team who may need to direct you to the service team.

-Gavan