PCBE for SURTD

[Anonymous user]

Hi guys, i have a question regarding the SURTD, just want to know the PCBE for SURTD can support Win 2003 Server 64 bit?

Thanks

[BillP]

what model UPS is this specifically? the 3000 or 5000 RT? you want to make sure you are plugging in the USB to RJ-45 cable into the right spot. if the UPS has a network management card, you may have inadvertently plugged the RJ-45 end into the network jack and not the communication jack. the correct communication jack i believe says "serial" or "communication" or something like that.

i agree, its not an OS issue.

also, once we know you are using the right jack, we could try a terminal program, like PuTTy to see if the UPS gives us any information via that method, then we would know its a software issue and not a UPS problem.

[BillP]

SURTD units arent supported by powerchute business edition. they are supported by Powerchute Server (or a network management card alternatively - both cant be used at the same time either).

powerchute server should ship on a CD with the UPS. the SURTD5000 units ship with a network management card inside and can be used with powerchute network shutdown.

[check this link for powerchute server compatibility|http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=9251]

[Anonymous user]

yah, sorry, you correct it's not PCBE, coz i try to install the powerchute server to the Server but after i finish the installation it's show that no communication with the UPS seems like Communication Lost, i unplug then plug again the Serial Cable ( USB - RJ45 ) then i also restart the server but still same issue.,, what do you think IPaW isn't OS issue because they are using Win 64bit? thank in advance

[Anonymous user]

Follow up question IPaW

the unit dont have NMC, i try also to install the software to the other server, at first it can detect everythings is fine, but when i close the powerchute then open again "communication lost" already, then i try to unplug and reconnect the USB to RS 232 but still same issue..thanks

[BillP]

i need to know what model we are dealing with. also, if its an SURTD unit, it should only have a RJ45 to DB9 cable, NOT a RJ45 to USB cable.

[Anonymous user]

sorry, yes you rigth its DB9 to RJ45, the unit is SURTD...,E

[BillP]

some SURTD's come with the NMC in there, just wanted to make sure 😉

so you are able to read data in the very beginning? like wattage, runtime, etc before it stops working? is that how you know its successfully working?

[BillP]

ok, so the RJ45 end should be plugged into the RJ45 port labeled "Serial" i believe. make sure you didnt accidently plug it into a different port back there..can you confirm?

[Anonymous user]

yes i confrim i connect to the labeled 'serial", coz they dont have a NMC..

[Anonymous user]

yeah i able to read the data like runtime, wattage, input voltage,,every thing is fine, then i close the program when i open back again " lost communication' already..

[BillP]

can you tell me what version of powerchute server you are using? it should be on the administration tab->General->About I believe.

[BillP]

well i cant say i have seen this particular issue but a new version of powerchute server was released recently which helped out with some other issues. powerchute 1.0.1 i believe is the most recent.

[Anonymous user]

i forget the version, have you experience this before? what do you think is the problem. Coz for me it so troublesome you know, compare to the previews one i think its more stable the SURT using the serial port DB-9

[Anonymous user · Accepted solution]

Ok i try to installed the lates version.

I'll get back with you if i hit any issue again IPaW...Thanks a lot