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Posted: 2021-06-30 08:28 AM
This was originally posted on APC forums on 4/29/2009
Hi guys, i have a question regarding the SURTD, just want to know the PCBE for SURTD can support Win 2003 Server 64 bit?
Thanks
Posted: 2021-06-30 08:29 AM
This was originally posted on APC forums on 6/12/2009
Ok i try to installed the lates version.
I'll get back with you if i hit any issue again IPaW...Thanks a lot
Posted: 2021-06-30 08:28 AM
This reply was originally posted by Angela on APC forums on 4/30/2009
what model UPS is this specifically? the 3000 or 5000 RT? you want to make sure you are plugging in the USB to RJ-45 cable into the right spot. if the UPS has a network management card, you may have inadvertently plugged the RJ-45 end into the network jack and not the communication jack. the correct communication jack i believe says "serial" or "communication" or something like that.
i agree, its not an OS issue.
also, once we know you are using the right jack, we could try a terminal program, like PuTTy to see if the UPS gives us any information via that method, then we would know its a software issue and not a UPS problem.
Posted: 2021-06-30 08:28 AM
This reply was originally posted by Angela on APC forums on 4/29/2009
SURTD units arent supported by powerchute business edition. they are supported by Powerchute Server (or a network management card alternatively - both cant be used at the same time either).
powerchute server should ship on a CD with the UPS. the SURTD5000 units ship with a network management card inside and can be used with powerchute network shutdown.
[check this link for powerchute server compatibility|http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=9251]
Posted: 2021-06-30 08:28 AM
This was originally posted on APC forums on 4/30/2009
yah, sorry, you correct it's not PCBE, coz i try to install the powerchute server to the Server but after i finish the installation it's show that no communication with the UPS seems like Communication Lost, i unplug then plug again the Serial Cable ( USB - RJ45 ) then i also restart the server but still same issue.,, what do you think IPaW isn't OS issue because they are using Win 64bit? thank in advance
Posted: 2021-06-30 08:28 AM
This was originally posted on APC forums on 5/23/2009
Follow up question IPaW
the unit dont have NMC, i try also to install the software to the other server, at first it can detect everythings is fine, but when i close the powerchute then open again "communication lost" already, then i try to unplug and reconnect the USB to RS 232 but still same issue..thanks
Posted: 2021-06-30 08:28 AM
This reply was originally posted by Angela on APC forums on 5/25/2009
i need to know what model we are dealing with. also, if its an SURTD unit, it should only have a RJ45 to DB9 cable, NOT a RJ45 to USB cable.
Posted: 2021-06-30 08:29 AM
This was originally posted on APC forums on 5/28/2009
sorry, yes you rigth its DB9 to RJ45, the unit is SURTD...,E
Posted: 2021-06-30 08:29 AM
This reply was originally posted by Angela on APC forums on 5/29/2009
some SURTD's come with the NMC in there, just wanted to make sure 😉
so you are able to read data in the very beginning? like wattage, runtime, etc before it stops working? is that how you know its successfully working?
Posted: 2021-06-30 08:29 AM
This reply was originally posted by Angela on APC forums on 5/28/2009
ok, so the RJ45 end should be plugged into the RJ45 port labeled "Serial" i believe. make sure you didnt accidently plug it into a different port back there..can you confirm?
Posted: 2021-06-30 08:29 AM
This was originally posted on APC forums on 5/29/2009
yes i confrim i connect to the labeled 'serial", coz they dont have a NMC..
Posted: 2021-06-30 08:29 AM
This was originally posted on APC forums on 6/1/2009
yeah i able to read the data like runtime, wattage, input voltage,,every thing is fine, then i close the program when i open back again " lost communication' already..
Posted: 2021-06-30 08:29 AM
This reply was originally posted by Angela on APC forums on 6/1/2009
can you tell me what version of powerchute server you are using? it should be on the administration tab->General->About I believe.
Posted: 2021-06-30 08:29 AM
This reply was originally posted by Angela on APC forums on 6/6/2009
well i cant say i have seen this particular issue but a new version of powerchute server was released recently which helped out with some other issues. powerchute 1.0.1 i believe is the most recent.
Posted: 2021-06-30 08:29 AM
This was originally posted on APC forums on 6/6/2009
i forget the version, have you experience this before? what do you think is the problem. Coz for me it so troublesome you know, compare to the previews one i think its more stable the SURT using the serial port DB-9
Posted: 2021-06-30 08:29 AM
This was originally posted on APC forums on 6/12/2009
Ok i try to installed the lates version.
I'll get back with you if i hit any issue again IPaW...Thanks a lot
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