Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner
  • companyImpact

PCBE 8.0.1 logs not getting updated

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • PCBE 8.0.1 logs not getting updated
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we?ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5026
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:12 PM

0 Likes
25
5207
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:12 PM

PCBE 8.0.1 logs not getting updated

This question was originally posted by Saul on APC forums on 4/17/2010


Installed 8.0.1.609, but can't get logs to work. Both Event and Data logs are empty (yes, both enabled). Not sure where event log is written; data log is data.dat in C:\Program Files\APC\PowerChute Business Edition\agent? Real-time monitoring (System Status page) of Smart-UPS 1000 seems to be working correctly, but nothing gets written to data.dat after is created.

Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This reply was originally posted by Saul on APC forums on 4/17/2010


Installed 8.0.1.609, but can't get logs to work. Both Event and Data logs are empty (yes, both enabled). Not sure where event log is written; data log is data.dat in C:\Program Files\APC\PowerChute Business Edition\agent? Real-time monitoring (System Status page) of Smart-UPS 1000 seems to be working correctly, but nothing gets written to data.dat after is created.

See Answer In Context

Reply
Share
Replies 25
Techie_apc
Admiral Techie_apc
Admiral

Posted: ‎2021-06-30 07:12 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:12 PM

This was originally posted on APC forums on 4/19/2010


Saul,

I will need to investigate this issue..

Do you see empty page in the PCBE web interface-->Events & Data logs?

Reply
Share
Techie_apc
Admiral Techie_apc
Admiral

Posted: ‎2021-06-30 07:12 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:12 PM

This was originally posted on APC forums on 4/19/2010


Hi Saul,

I would like go gather some more details from you..to provide you assistance. Are you able to access the PCBE agent web interface without any issue? Are you using a serial or USB connection? Did the PCBE detect the UPS automatically while installing it on your Computer? If possible, can you post the screen shot of the PCBE web interface?

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:12 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:12 PM

This reply was originally posted by Saul on APC forums on 4/19/2010


I would like go gather some more details from you..to provide you assistance. Are you able to access the PCBE agent web interface without any issue? Are you using a serial or USB connection? Did the PCBE detect the UPS automatically while installing it on your Computer? If possible, can you post the screen shot of the PCBE web interface?
Thanks. Yes, no problem accessing web interface. Serial (Smart-UPS 1000). Yes detected on COM1. Yes, here's the System Status page.

- Saul

P.S. I also get failure of service to start at boot. Start manually and is fine. Also started correctly on reboot after AVG update.

Attachments
Reply
Share
Techie_apc
Admiral Techie_apc
Admiral

Posted: ‎2021-06-30 07:12 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:12 PM

This was originally posted on APC forums on 4/19/2010


Have you tried different browser to see if that makes difference?

Browser Support: PowerChute Business Edition Agent supports the following browsers; Internet Explorer 7, Internet Explorer 8 and Firefox 3.

JRE Compatibility: PowerChute Business Edition has been tested with JRE 1.5_22

Reply
Share
Techie_apc
Admiral Techie_apc
Admiral

Posted: ‎2021-06-30 07:12 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:12 PM

This was originally posted on APC forums on 4/20/2010


It looks like the some portions of PCBE software might have been corrupted. If possible, could you please download the PCBE software from APC site and then re-install it to see if it helps?

If this does not work, then I recommend you to try deleting the log files manually and see if the software regenerates them.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:12 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:12 PM

This reply was originally posted by Saul on APC forums on 4/19/2010


Not exactly empty. Data log page has "No Data Logged"; Event log page has "No Events Logged". The latter more odd since I do see events in the system Application log, e.g. "AVR Boost Active", "AVR Boost No Longer Active".

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:12 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:12 PM

This reply was originally posted by Saul on APC forums on 4/20/2010


Uninstalled, re-downloaded, reinstalled. Same result. Stop the service, delete data.dat, restart service, get a new data.dat, but still not being updated.

Reply
Share
Techie_apc
Admiral Techie_apc
Admiral

Posted: ‎2021-06-30 07:12 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:12 PM

This was originally posted on APC forums on 4/20/2010


Some more questions...

What is the Operating System of the Server which is running the PCBE agent?
What is the exact model and serial number of the UPS? You can find these details on a white bar code sticker at the rear of the unit.
What is the region setting for the OS?

looking forward to hear from you.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:12 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:12 PM

This reply was originally posted by Saul on APC forums on 4/20/2010


Windows XP SP3
SU1000NET, WS9840009628
United States

From the UPS Information Parameters page:

UPS Model SMART-UPS 1000
Firmware Revision 60.11.D
Manufacture Date September 30, 1998
Serial Number WS9840009628
Battery Replacement Date 02 2008
UPS Identification UPS_IDEN

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This reply was originally posted by Saul on APC forums on 4/20/2010


Welcome. Thank you. OK, much appreciated.
Likewise.

Reply
Share
Techie_apc
Admiral Techie_apc
Admiral

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This was originally posted on APC forums on 4/21/2010


Saul,

Was the installation of PCBE 8.0.1 an upgrade from an earlier version or a clean install? If it was an upgrade what version were you running previously?

Could you please upload the DataLog file the EventLog file and the M11.cfg file that are stored in the Agent folder?

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This reply was originally posted by Saul on APC forums on 4/23/2010


Is data.dat not the DataLog? Going to try your suggestion, but why install 7.0.5 and not 8.0.1?

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This reply was originally posted by Saul on APC forums on 4/23/2010


Went ahead and tried 7.0.5. No better than 8.0.1. No Event log,. no Data log. sigh

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This reply was originally posted by Saul on APC forums on 4/26/2010


Welcome and appreciate your perseverance.

Laptop doesn't have a serial port, so not easily. In reference to "something ... is blocking them", I'll try to install tonight with most of my security software disabled. Will report back if have success with that.

Reply
Share
Techie_apc
Admiral Techie_apc
Admiral

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5206
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This was originally posted on APC forums on 4/26/2010


thanks Saul for trying the PCBE version 7.0.5.

we are looking into a way to debug the installation for you. my suspicious is that there must be something blocking the creation of the the DataLog and EventLog. those 2 files should be created during the installation process and something on your system is blocking them.

If possible, can you install the pcbe software on another computer to see if it makes difference?

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5207
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This reply was originally posted by Saul on APC forums on 4/27/2010


I shutdown all extraneous software except AVG. Installed 8.0.1. DataLog and EventLog were created. Both got updated after installation and so far twice since booting this morning. Still problem that the service doesn't start automatically.

My guess is PCBE and WinPatrol may not get along very well, though could be one of the other applications I shutdown, if those less intrusive (e.g Secunia PSI).

Reply
Share
Techie_apc
Admiral Techie_apc
Admiral

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5207
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This was originally posted on APC forums on 4/28/2010


As we suspected, the root cause of the problem might be the programs which you are suspecting. unfortunately, we will not be to make a change in the pcbe to resolve this issue.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5207
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This reply was originally posted by Saul on APC forums on 4/28/2010


OK. I'll report the problem to WinPatrol.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5207
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This reply was originally posted by Saul on APC forums on 5/4/2010


WinPatrol says isn't them and that they use PowerChute. Mystery continues. Having to start the PCBE service every morning is getting tiresome, but could be worse (can always be worse).

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5207
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This reply was originally posted by Saul on APC forums on 5/5/2010


Yes, it's set to Automatic. Three entries from Application Event log:

Error: 0, Time out 90 seconds. Service start operation canceled.
Monitoring Stopped
Error: 6, SetServiceStatus

I had to reboot yesterday for a software update. Then it started automatically, so seems to be a timing issue of some sort on cold boot.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5207
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This reply was originally posted by Saul on APC forums on 5/7/2010


Will consider the script option, thanks, though with 'real' work to get done may not be soon.

Reply
Share
RandyCBoone_apc
RandyCBoone_apc
Cadet

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5207
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This was originally posted on APC forums on 1/17/2011


Saul, I want you to know you are not alone with this problem. I have been experiencing the same error for a long time; error loading the service on startup, and after manually starting the service, the data log not being updated (however the events log does get updated).

This past weekend, I recreated the server from scratch. Reformatted the hard drive and reinstalled the OS (Windows Server 2003).

A fresh install of PCBE results in the same issue I saw before. My UPS is a SU1000 with a USB connection. On a second server with the same OS but a serial connection to a SU1000, everything works fine.

Rather frustrating, really.

Reply
Share
RAWStatus_apc
Ensign RAWStatus_apc
Ensign

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5207
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This was originally posted on APC forums on 1/17/2011


PCBE 9 is out now - you could try that.

Reply
Share
RandyCBoone_apc
RandyCBoone_apc
Cadet

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5207
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This was originally posted on APC forums on 1/20/2011


Tried version 9 by installing as upgrade from v8. Still same problem.

Tried uninstalling, restart in safe mode, reinstall, restart normally. Timeout error trying to load the APC service. Able to load manually, but data log file is still not being updated.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:13 PM

0 Likes
0
5207
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:13 PM

This reply was originally posted by Saul on APC forums on 4/17/2010


Installed 8.0.1.609, but can't get logs to work. Both Event and Data logs are empty (yes, both enabled). Not sure where event log is written; data log is data.dat in C:\Program Files\APC\PowerChute Business Edition\agent? Real-time monitoring (System Status page) of Smart-UPS 1000 seems to be working correctly, but nothing gets written to data.dat after is created.

Reply
Share
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc