APCPBEAgent failed to start service

[Anonymous user]

i have PBE 8.0 installed on Service 2008 sp2 and the agent Service will not start. I get an Event Code 0. Event says Error 0, time out 90 seconds, Service start operation canceled. i have it working on about 100 other servers this is only one with this problem. Suggestions please?

[BillP]

Hello,

Please check if you have jre 1.6 installed? If so, please try to use pcbe jre tool to configure use jir 1.5. The issue should be resolved..

[Techie_apc]

Don,

Have you tried to access the PCBE agent web interface on other workstation which is connected to the network?

In order to do this, you need to go to the loop back address: http://IP address of the Server which is running the PCBE agent:3052. The agent service operates on port 3052. You need to have Sun Microsystems JVM 1.4.2 plug-in for this to work. You should get a username and password prompt in order to login and see the UPS.

If this does not work, provide the following details:

1. Exact version of the PCBE which is being running. Is it version 8.0.1?
2. UPS model
3. Is the PBE Agent service running?
4. Java version of the server

[Anonymous user]

i am running 8.0 version and Java is installed.

[Anonymous user]

i have downloaded new ver 8.1 however after i uninstalled ver 8 and rebooted when i try and install 8.1 it gives me an error See attached file

Also i have the APC Bussiness Edition running to montior 25 servers.

[Techie_apc]

Did you uninstall the older PCBE agent through Add/Remove Program? Did you uninstall it completely?

[Anonymous user]

yes i did, ADD /REMOVE Programs, i can find no trace of it running. Program FIles /APC folder is gone. APC service is gone. ?????

[Techie_apc]

Don,

I have sent you the PCBE agent manual uninstallation instruction to ur email address. Please follow the steps to uninstall the PCBE agent completely. If you do not see any registry/files, skip the step and go to the next step.

And then try installing the PCBE version 8.0.1 software via the serial cable on your Server.

[Anonymous user · Accepted solution]

i have PBE 8.0 installed on Service 2008 sp2 and the agent Service will not start. I get an Event Code 0. Event says Error 0, time out 90 seconds, Service start operation canceled. i have it working on about 100 other servers this is only one with this problem. Suggestions please?