No conection with UPS threw serial port (COM)

[Anonymous user]

Hello,
I have problem with connection with UPS threw COM port.
I have HP DL380 G6 server with Windows Server 2008 Standard (SP2) and APC Smart-UPS XL 1400VA RM.
And I have another HP DL 360 G6 server also with Windows Server 2008 Standard (SP2) and a second APC Smart-UPS XL 1400VA RM.

I have no connection (on bout servers) with any UPS. I tried to install APC Power Chute Business Edition version 8.0 and 8.5. I have no connection at software installation and later when I open Web interface there is "Device Communications Not Established"
I tried to google it but with no success.

Is it problem with Win2008 or I need to use some other APC software?

Thanks in advance

[Anonymous user]

Hi,

I hope this link would help. Link: [kbase 10533|http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=10533&p_sid=uN5ZTzXj&p_lva=...]

[BillP]

Hello Ivan,

Is this the first time that you are installing PCBE on these servers? Have you used the UPSes before on a different PC and Operating System? Do you have any software or hardware that might be using the serial port/ interface?

-- JonPro --

[Anonymous user · Accepted solution]

juangele thank you for the link. But still it didn't change anything. Tomorrow I will check the debuging part of this tutorial.

The servers are in remote location I have only RDP access, but on Friday I will check those UPS by connecting them to normal PC.

JonPro, I'm not doing this on daily bases but I have installed PCEB on other servers. I did it on HP G5 but there was WinSrv 2003 and there was no problem with connection at all. It know what UPS it is just as I started installing it that is why I'm little bit confused with this two servers.