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No UPS found

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
Tsjellie_apc
Cadet
0 Likes
1
199

No UPS found

This was originally posted on APC forums on 9/8/2015


Hi,

I have a 2x Smart-UPS X 3000 with both a AP9631 NMC.

the NMC's are reused from the old UPS's.

I've upgraded both NMC's to the latest firmware

Name: sumx
Version:

v6.2.1

the UPS itself has the following firmware:

Firmware Revision: UPS 07.4 (ID1003)
Manufacture Date: 04/11/2015

I assume the other one has the same firmware since it is also new.

On one UPS it works fine.

The other NMC reports No UPS found.

Tags (3)

Accepted Solutions
voidstar_apc
Janeway
Janeway
0 Likes
0
199

Re: No UPS found

This was originally posted on APC forums on 9/9/2015


Try rebooting the NMC. It can be done on the web interface under reset/reboot and in the CLI/Telnet/SSH interface as (I think) reboot.

See Answer In Context

1 Reply 1
voidstar_apc
Janeway
Janeway
0 Likes
0
200

Re: No UPS found

This was originally posted on APC forums on 9/9/2015


Try rebooting the NMC. It can be done on the web interface under reset/reboot and in the CLI/Telnet/SSH interface as (I think) reboot.