New battery not working

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Hi,

I changed in my UPS SMART 3KVA the battery (after the UPS indicate needed to replace a battery) with new battery i had in our storage.

I disconnected the old one, and connect the new one, unfortunately the UPS not recognize the new one. when connecting the new one, nothing happen and the UPS indicate "connect battery".

There is something i missed on the process of changing battery?

I tried connecting the same new battery in 2 different UPS'S but same result on both.

Thanks

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